Head of Stadium Operations

The Head of Stadium Operations will be responsible for the successful delivery of all match day and non-match day event experiences at the Dexcom Stadium. This is a dynamic role with further responsibility for the operational management of the Connacht Rugby High Performance facility in addition to any other facilities either developed by Connacht Rugby or operated as part of a third-party relationship.

RESPONSIBILITIES:

The Head of Stadium Operations will be responsible for the operational management of the Dexcom Stadium, including:

• Developing and delivering on the strategic and operational objectives for Dexcom Stadium and Connacht Rugby’s wider facility needs.

• The successful delivery of all serviced facilities ensuring welcoming, safe and successful event experiences and work environments.

• Working with the wider executive team to ensure appropriate operational planning and financial control systems, including a building lifecycle capital investment plan.

• Developing and implementing operational processes and contingency plans including an appropriate event management plan.

• Developing and supporting sustainability policies across all of Connacht Rugby’s facilities.

• Ensure the latest ICT and digital opportunities are fully pursued to maximise Connacht Rugby’s commercial potential, whilst enhancing the customer experience.

• Supporting the stadium commercial team to maximise all commercial opportunities.

• Ensure a strong and effective working relationship with the relevant Connacht Rugby Boards.

• Manage the relationships with relevant landlords and licence holders in addition to liaising with a variety of external stakeholders including statutory authorities; local government; An Garda Síochána and Emergency Services; competition partners (URC, EPCR, 6 Nations), IRFU and relevant broadcast partners. • Foster a strong relationship with the local residents associations and the local community.

EXPERIENCE:

The successful candidate will have the following:

• A proven operational track-record in leading a stadium or commercial venue of related size and scale. Whilst a good understanding of sport is desirable it is not essential.

• Demonstrable understanding of, and a commitment to be at, the forefront of stadium development and venue management, particularly from a digital and technology perspective.

• Experience of successful negotiations with suppliers, partners, and service providers.

• Experience of successfully delivering complex multi-disciplinary events to the highest standards and effectively managing budgets and multiple agendas.

• Excellent people management and communication skills.

• Experience in delivering strategy and implementing business plans, capital projects and appropriate policies and procedures with respect to facility operations.

• Experience in delivering large scale events and conferences and supporting a wider commercial programme.

• A comprehensive understanding of corporate governance and risk management.

• A skilled understanding of managing multiple stakeholders and experience of managing relationships with Boards.

REPORTING RELATIONSHIPS:

Operational & Functional: The Head of Stadium Operations shall report to the Chief Executive of Connacht Rugby.

The Head of Stadium Operations will be responsible for the line management of the Stadium staff in conjunction with the relevant Department Heads.

WORKING PATTERN:

The role will be based at the Dexcom Stadium. The successful candidate will be expected to work appropriate hours to fully carry out their responsibilities on a 5/7-day basis.

The nature of the work is such that these hours may be irregular or outside the norm i.e., during evenings and at weekends, including Sundays.

How to Apply

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