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Ticketing Manager
The Wimbledon Championships
The Wimbledon Championships, commonly known simply as Wimbledon, is the oldest tennis tournament in the world and is widely regarded as the most prestigious.
Job Posted- 13 Jan 2026
Status- Contract - Fixed Term
Location- England
Closing date- 25 Jan 2026
Job description
We are looking to appoint a highly motivated individual to join our team. In this role, you will provide comprehensive administrative and operational support to the technical and delivery aspects of our ticketing function, while also assuming line management responsibilities to support the development and performance of team members.
You will bring strong operational experience within a live events or high-volume ticketing environment and be confident working with bespoke ticketing systems. You will have excellent communication, organisational and leadership skills and will play an active role in maintaining high standards of team performance and engagement.
Please note, this role is a 24-month fixed term contract.
Key Responsibilities
Technical & Systems Delivery
- Lead the configuration, maintenance and optimisation of ticketing systems and digital platforms.
- Manage integrations with CRM, payment systems, access control and digital ticket delivery platforms.
- Act as escalation point for complex technical failures, including during The Championships.
- Lead UAT, system testing and release management.
Operational Delivery
- Manage end-to-end ticketing operations: sales, ballots, allocations, fulfilment, refunds and financial controls.
- Oversee ticket allocations, pricing, ticket integrity, fraud prevention and compliance.
- Ensure operational readiness through detailed run-of-event planning, testing and contingency preparation.
- Oversee ticketing delivery for both privileged groups and public guests.
- Lead live issue resolution and operational decision-making.
- Work across all aspects of The Qualifying Competition.
Event-Day Responsibilities
- Provide hands-on leadership during The Championships and key operational days.
- Act as a senior escalation point for event day issues.
- Prepare and support on-site resolution points, Ticket Resale and The Queue.
- Make informed decisions to protect Guest experience, security and operational and ticket integrity.
- Provide real-time reporting, communication and incident response.
Leadership & People Management
- Line manage and develop ticketing staff across permanent and Championships only teams.
- Lead recruitment, training, scheduling and wellbeing for event staff.
- Foster a high-performance, accountable and supportive team culture.
Governance & Improvement
- Ensure compliance with internal controls, data protection and financial governance.
- Identify and manage operational and technical risk.
- Drive continuous improvement, automation and innovation across ticketing operations.
- Drive department deliverables with ticket integrity at the forefront.
About You
Essential
- Proven experience managing ticketing operations within live sport, events or entertainment environments.
- Strong technical understanding of ticketing systems and digital platforms.
- Demonstrable experience of leading teams and managing performance.
- Hands-on event-day operational experience, including live issue resolution, guest-facing support or control room environments.
- Ability to make time-critical decisions in high-pressure, real-time situations.
- Strong financial, operational and governance experience.
- Experience of leading, developing and managing a team.
Desirable
- Experience working at large-scale, global or high-profile sporting events.
- Experience with access control technologies and digital scanning environments.
- Formal project or operational management qualifications.
Key Competencies
- Calm, decisive leadership under pressure.
- Strong stakeholder and communication skills.
- Operational resilience and attention to detail.
- Strategic and tactical delivery capability.
About us
- The All England Lawn Tennis Club (Championships) Limited (AELTC) organises and stages The Wimbledon Lawn Tennis Championships, widely regarding as the world’s premier tennis tournament and are home to one of the world’s prestigious tennis clubs.
- Our business has grown in recent years, and we expect that success to continue. We have plans to further improve our facilities and invest in our people in future years. Our success is important to us, and we are guided by our key values of Heritage, Integrity, Respect and Excellence.
- The Ticketing Department issues and accounts for over half a million tickets each year for the four ticketed Show Courts and The Queue, through which thousands of Grounds Passes are sold. The department administers all aspects of the Public Ballot and manages a wide range of ticket allocations including prestigious and high-profile groups, ensuring the secure and accurate management of premium and sensitive allocations. In addition, it prepares and supplies tickets in bulk to a variety of third parties, including the Lawn Tennis Association (LTA) and Official Partners. As part of its ongoing commitment to modernisation, the department is actively progressing its digital transformation strategy, introducing new technologies and digital platforms to enhance ticket integrity, improve operational efficiency and deliver a more seamless and secure guest experience.
How to Apply
Please click APPLY NOW to begin the application process.