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Ticketing Operations Coordinator
The FA
The Football Association is the governing body of association football in England and the Crown Dependencies of Jersey, Guernsey and the Isle of Man.
Job Posted- 11 Dec 2025
Status- Contract - Fixed Term
Location- England
Closing date- 19 Dec 2025
We have an exciting opportunity for a Ticketing Operations Coordinator to join our team at Wembley Stadium on a fixed term contract until November 2026.
In this role, you will work closely with the Ticketing Managers to support every aspect of ticketing for events at Wembley Stadium, as well as England's ‘on the road' fixtures. FA Group Ticketing provides tailored services for a wide range of stakeholders, including The FA, external event owners and our Experiences by Wembley members.
This is a fast paced and varied position where no two days are the same. You will play an important part in ensuring our systems, processes and records are accurate, secure and delivered to the highest standard. Your work will directly contribute to the safety, smooth running and overall experience of our customers and event partners.
Please note that we are expecting around 60 events next year and, particularly between May and August, there will be frequent evening and weekend work.
The advert will close on 19 December, and we are planning to hold onsite interviews on Wednesday 7 January at Wembley Stadium.
What you will be doing:
- Assisting in the creation of ticket inventories for upcoming events
- Helping to ensure that the ticketing policies of each event holder are followed
- Supporting the accurate configuration of the ticketing system for each event
- Coordinating ticketing arrangements for special customer groups
- Ensuring tickets are allocated, printed and dispatched securely, efficiently and on time, with accurate records kept throughout
- Supporting the secure collection and accounting of revenue
- Delivering a highly efficient and customer focused event day service, including ticket sales, box office collections and resolving customer enquiries
- Assisting with the preparation of accurate reports and analysis for event holders and FA management
- Providing excellent service to both customers and event owners
- Liaising with in-house teams and third party service providers
- Carrying out any other duties that fall within the scope and responsibility of the role
Skills and experience you will bring:
- Strong experience in an administrative role
- A proven track record of delivering high quality customer service
- Excellent communication skills
- Strong organisational skills and the ability to manage several tasks at once
- Confidence in processing information accurately under pressure
- A proactive approach with the ability to take ownership and use initiative
- Enthusiasm and a collaborative team mindset
- A positive, helpful and professional attitude
- Excellent attention to detail
- Experience of working in a fast changing environment and adapting quickly
- Proficiency in Microsoft Office
What's in it for you?
We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being.
- Free, nutritious lunches at Wembley Stadium and St. George's Park.
- Free private medical cover.
- A contributory pension scheme.
- An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.)
- A hybrid working model which offers greater flexibility.
How to Apply
Please click “Apply Now” to begin your application.