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Product Owner - CME Programme
The FA
The Football Association is the governing body of association football in England and the Crown Dependencies of Jersey, Guernsey and the Isle of Man.
Job Posted- 13 Aug 2025
Status- Full Time
Location- England
Closing date- 24 Aug 2025
The FA is significantly investing in and enhancing our foundational digital capabilities to support the development of new propositions, address existing challenges within the business, and provide a platform for future growth. This will mean growing our digital/technology capabilities as we pursue our ambition to reach more people, grow participation, and better serve existing participants, fans and attendees. As we transform our digital products and platforms we are looking for talented and experienced professionals to help us accelerate the delivery of world class, direct-to-consumer experiences.
The Product Owner - CME Programme role will work in the FA Digital Technology team and is responsible for planning, designing, and developing products and systems in support of The FA's core business functions and processes. The successful candidate will be involved in implementing new CRM and MarTech products into the FA's technical landscape, as part of the FA's digital transformation. This role will be a key member of the team, enabling multiple stakeholder groups to modernise their processes and ways of working.
What will you be doing?
- Ensure all implementation partners follow the FA‘s best practice standards and guidance, as provided by the Product Owner Practice Team.
- Responsible for building on existing work in identifying and documenting requirements for multiple systems, furthering the understanding of them both technically and functionally. They will be crucial to understand the priorities and gaps in current functionality and how new functionality could close those gaps. It will lead in understanding, discovering and identifying areas for improvement not just in functions and systems, but also in the business processes across several different areas of the business, in combination with the expert product teams.
- Responsible for understanding and documenting the internal integrations needed between systems and, in combination with architecture and QA teams, ensuring relevant documentation is produced and plans created to ensure these integrations are successful.
- In delivery, when needed they will work to deliver via Scrum teams, working closely with other Product Owners and taking the Product Owner role on scrum team in some cases and able to demonstrate best practice in Agile Scrum methodology.
- Lead and co-ordinate the work of other BAs on large projects.
- Be regarded as a technology or process consultant by internal stakeholders.
- Mentor junior and mid-range BA/POs.
- Research possible software solutions to our business challenges and continuously build knowledge of products or services available in the football industry.
- Execute additional tasks as required to meet the FA's changing priorities.
- Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
What are we looking for?
Essential for the role:
TECHNICAL
- Significant experience as a Product Owner or Business Analyst working with Agile teams and methodologies.
- Significant experience of defining and managing requirements using industry standard techniques.
- Significant experience of liaising with and managing multiple stakeholders and guiding them through product changes.
- Expert knowledge in Agile delivery methods, in particular Scrum methodology.
- ISEB Business Analysis qualifications.
- UML and BPMN knowledge.
- Experience of using Teams, Miro, Confluence and JIRA.
OTHER
- Experience with Marketing and/or CRM systems.
- Experience of working with one or more implementation partners.
- Experience of vendor selection analysis and processes.
- Strong organisational skills and high attention to detail.
- Able to effectively communicate the key strategy and reasoning behind technical decisions to non-technical people.
- Experience and willingness to work in a team/centre of excellence and continually drive-up standards at The FA.
- Effective presentation skills (written and verbal).
Beneficial to have:
- Ability to apply communication, analytical, methodical and problem-solving skills to maximize the value of system and application investment.
- Technology experience within Football or other sporting associations/stadiums.
- Knowledge of sports administration systems.
- Systems analysis experience e.g., logical data design and knowledge of database schemas.
What's in it for you?
We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being.
- Free, nutritious lunches at Wembley Stadium and St. George's Park.
- Free private medical cover.
- A contributory pension scheme.
- An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.)
- A hybrid working model which offers greater flexibility.
How to Apply
Please click “Apply Now” to begin your application.