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Delivery Manager
The FA
The Football Association is the governing body of association football in England and the Crown Dependencies of Jersey, Guernsey and the Isle of Man.
Job Posted- 13 Aug 2025
Status- Contract - Fixed Term
Location- England
Closing date- 24 Aug 2025
Have the digital world at your feet
Reporting into the Senior Delivery Manager, the Delivery Manager is responsible for leading up to two cross functional delivery teams. Working closely with the Product Management team and key business stakeholders, this role leads the delivery of technology using both internal and third party development teams.
This role will be initially aligned to our Digital Technology ‘Follow and Attend' product line, although there may occasionally be a requirement to move product line to support business priorities. The Follow and Attend product team support a range of products support England fans and Wembley guests, including the England Supporters Travel Club, Wembley tickets, Experiences by Wembley, FA.com etc.
The role is a 12-month Fixed-Term Contract based at Wembley Stadium.
What will you be doing?
Delivery
- Servant leader for a software development team consisting of developers, QA Engineers, a Product Owner and a Product Manager
- Manage the delivery of software and applications provided by third party suppliers
- Working with Product Managers and Product Owners to facilitate effective product planning, backlog management and creating a clear delivery plan
- Ensuring ongoing and effective delivery management and communication
- Support the day to day activities of an agile team and ensure agile ceremonies such as sprint planning, stand ups, sprint reviews and sprint retrospectives take place and are effective
- Driving the efficacy of the agile delivery team improving velocity and quality, producing supporting metrics and data to highlight areas of potential improvement
- Nurture a culture of continuous improvement within the delivery team
- Help identify and manage cross team dependencies
- Ensure that the team correctly track development activities and progress in Jira
Governance
- Ensure that delivery follows the FA Delivery Framework – adhering to all reporting and documentation requirements.
- Ensure all delivery reporting requirements are met including RAG status, delivery plan, roadmaps and RAID logs
- Ensure Steering Group with senior stakeholders is in place for initiative delivery review.
- Ensure all delivery follows standard FA IT change control processes and releases are communicated in an effective and timely manner.
- Manage risk effectively and escalate issues appropriately
Other
- Support the development and continuous improvement of IT policies specifically the adoption of agile delivery best practice.
- Contribute to the wider DT through various communities of practice (Agile, Delivery etc)
- Represent Digital Technology on cross-functional teams and promote collaboration and mutual understanding of delivery methodologies.
- Executes additional tasks as required to meet the FA's changing priorities.
- Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
What are we looking for?
Essential for the role:
- Excellent stakeholder management skills
- Excellent interpersonal skills, relationship building, communication, influencing
- Ability to work under pressure and to tight deadlines
- Effective communicator for all levels of the organisation – both written and verbal
- Ability to lead cross-functional teams without line-management responsibilities
- Experience of managing third party supplier software delivery and integration
- Willingness to learn new skills and be
Beneficial to have:
- Scrum Master certification (or similar Agile framework)
- Experience of working in an elite sports environment
- Experience/knowledge of football at any level.
- Experience of using some or all of Smartsheet, Teams, Miro, JIRA and Confluence
- Experience of Player Performance Analysis software, processes and platforms.
- Comfortable managing data focussed initiatives such as data integrations and reporting
- Experience of working with third party SaaS solution providers
What's in it for you?
We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being.
- Free, nutritious lunches at Wembley Stadium and St. George's Park.
- Free private medical cover.
- A contributory pension scheme.
- An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.)
- A hybrid working model which offers greater flexibility.
How to Apply
Please click “Apply Now” to begin your application.