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Supervisor PGA Tour
Taylormade
TaylorMade Golf Company is an American sports equipment manufacturing company based in Carlsbad, California, United States.
Job Posted- 8 Oct 2025
Status- Full Time
Location- North America
Closing date- 16 Oct 2025
The PGA Department Manager is responsible for overseeing the daily operations and performance of the PGA club and COR technicians, ensuring exceptional service and product quality for Global Sports Marketing customers and professional golf tours. This role requires strong leadership, operational planning, and a deep understanding of golf equipment and tour-level service standards. The manager will serve as a key liaison between internal teams, tour representatives, and external vendors to ensure timely and accurate delivery of custom-built golf equipment.
Essential Functions and Key Responsibilities:
- Directly supervise PGA club and COR technicians, including scheduling, workload prioritization, and performance management.
- Conduct annual performance reviews for all direct reports.
- Ensure technicians receive proper training to stay current with evolving club technologies and assembly methods.
- Serve as the primary point of contact for Tour Representatives and related departments regarding orders, product availability, and application.
- Work directly with TMAG tour reps and club professionals during player visits to support club modifications and builds.
- Manage and prioritize incoming GTS orders from U.S. pro tours.
- Implement and maintain quality control standards to ensure all customized products meet brand and customer expectations.
- Track and report on key performance indicators (KPIs) such as turnaround time, error rates, and vendor performance.
- Oversee the QA process for all top player builds, ensuring 100% quality control.
- Monitor and maintain inventory levels for TaylorMade products, vendor shafts, and grips based on usage.
- Organize daily shipments of components, finished clubs, and soft goods to designated destinations.
- Distribute work orders efficiently to technicians to ensure timely service delivery.
- Compile and summarize data for internal reporting and decision-making.
- Maintain clear and consistent communication with external tour reps and internal departments.
- Redirect non-assembly orders to appropriate departments when necessary.
- Performs other related duties and assignments as required
Knowledge and Skills Requirements:
- Excellent verbal and written English communication skills necessary to interact with all levels of the organization
- Strong interpersonal and public relations skills to deal courteously and professionally with golf professionals and cross-functionally across multiple departments
- Exceptional customer service orientation
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced, time-sensitive team environment
- Ability to work across teams and manage priorities to accomplish multiple tasks is required
- Excellent organizational, planning, and problem-solving skills
- Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint, Access, Project)
- Proficient in ViaWare WMS, and GTS ordering systems
- Passion for sports required, with passion/interest/knowledge for golf strongly preferred
Education, Work Experience, and Professional Certifications:
- High school diploma required. Bachelor’s degree preferred.
- 5+ years of experience in the golf industry
- 2+ years of experience in order entry
- 2+ years of experience working with Sports Marketing preferred
- Experience with, ViaWare WMS, and GTS ordering systems
Work Environment / Physical Requirements:
- Normal office conditions with extensive computer and phone usage
- Lab/warehouse conditions, exposure to irritant fumes, solvent, dirt, dust and noise
- Ability to work extended hours as necessary
- Able to work efficiently and accurately in an atmosphere of frequent interruption
- Ability to climb, stoop, bend, carry, manually wrap and package golf related products
- Light physical effort equal to frequent lifting or moving of lightweight materials
How to Apply
Please click “Apply Now” to begin your application.