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Business Analyst Experiential
Taylormade
TaylorMade Golf Company is an American sports equipment manufacturing company based in Carlsbad, California, United States.
Job Posted- 16 Aug 2025
Status- Full Time
Location- North America
Closing date- 25 Aug 2025
The Business Analyst Experiential provides critical internal operational leadership and expertise for the successful execution of TaylorMade’s custom fitting program (Select Fit). This program involves partnership with authorized retailers at public golf courses, private golf clubs and golf retailers across North America, equipping them with Select Fit Carts to deliver the most advanced fitting experience in golf. In this role, the individual will be accountable for overseeing all operational support and execution for the Select Fit program. This includes strategic order system setup, comprehensive order entry and management, providing analytics and reporting, as well as advanced system administration. Additionally, the analyst will make recommendations to senior NAM leadership for process improvement opportunities to drive cost savings and increase fulfillment rates.
Essential Functions and Key Responsibilities:
- Be main point-of-contact for Select Fit related projects and initiatives and collaborate with cross-functional partners as the overall subject matter expert for the Select Fit function
- Work closely with Experiential Marketing, Sourcing, and Planning teams to forecast custom fitting tools and products necessary for all global custom fitting locations
- Lead initial IFT (Initial Forecasting Template) process for new launch product and align business partners from Marketing, Sourcing, Sales, and Planning on documented assumptions and growth/risk opportunities
- Lead necessary updates and reviews to Global and N. America teams as needed or as it fits within the monthly S&OP process
- Accountable for audits and ensuring Select Fit part numbers and descriptions are accurately set up in the system. Ensure the maintenance and timely updates of PDDs as necessary, in alignment with supplier/vendor requirements
- Provide parts to Planning team to add to IFT for forecasting
- Collect launch and product forecast requirements for North America and provide parts to Planning team to complete IFT/IB
- Manage consolidated Select Fit monthly buy process to Purchasing team and partner with them and vendors to confirm ship dates.
- Provide solutions and recommendations to mitigate supply related challenges
- Lead post-mortem program reviews and discussions that identify any areas of opportunity/concern to Service, Inventory, or Planning/Sales
- Manage and maintain the order book, including order entry, end of season account reconciliation, warranty replacement and mis-shipments, transfers, billing, credits, etc.
- Manage PO delays to ensure on-time delivery for each launch; work toward the goal of shipping all Select Fit orders at 100% if PO schedule permits
- Act as inside point of contact for order collection, contract administration, account system/website administration, etc.
- Provide service and support for the field relating to Select Fit program
- Proactively provide advanced recurring and ad-hoc reporting related to Select Fit program including sales activity, account fitting designations, etc.
- Continuous Process Improvement
- Identify and recommend to leadership areas of opportunity to bridge gaps in current processes and reporting that will advance and mature the select fit function
- Engage IT to initiate system improvements and automation enhancements
- Perform other related duties and assignments as required
Knowledge and Skills Requirements:
- Continuous improvement and out-of-the-box mindset
- Fluent verbal and written English communication skills required
- Detailed understanding of custom building and fitting of golf equipment
- High fluency and understanding of golf equipment features and benefits
- Advanced in Microsoft suite (Word, Excel, Outlook, PowerPoint, Access)
- Proficient in database applications and reporting (Oracle & Business Objects)
- Aptitude to learn new systems quickly
- Strong analytical skills requiring use of data analysis tools
- Strong interpersonal skills and the ability to connect with account partners, understand their business and key trigger points and how we can track to their goals to increase our future order book
- Proven ability to effectively collaborate with cross-functional teams and at all levels of the organization
- Able to multi-task and coordinate multiple projects at one time while meeting deadlines
- Strong interpersonal and communication skills with customer service mindset
Education, Work Experience, and Professional Certifications:
- Bachelor’s degree in Supply Chain, Business, Finance, Economics, Statistics or closely related field
- 3-5 years of experience in scheduling/planning; inventory management; production/material control including extensive use of computer databases and inventory management systems
- Experience with MRP systems (Oracle and Planning Central preferred)
- Strong understanding of statistical methods and analysis such as probability distributions, regressions, correlation, causation, variance, etc.
- Extensive experience gathering, reviewing, analyzing, visually representing data
- Golf industry experience preferred
Work Environment / Physical Requirements:
- Normal office conditions with extensive computer and phone usage.
- Ability to work extended hours as necessary.
- Able to work efficiently and accurately in an atmosphere of frequent interruption.
- Light physical effort equal to frequent lifting or moving of lightweight materials.
- Frequent travel may be required.
How to Apply
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