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Quality Officer
Swim England
Swim England is the national governing body for swimming, diving, water polo, open water swimming, and synchronised swimming in England. It forms part of British Swimming, a federation of the national governing bodies of England, Scotland, and Wales.
Job Posted- 18 Feb 2026
Status- Full Time
Location- England
Closing date- 15 Mar 2026
Swim England is the recognised national governing body for swimming, artistic swimming, diving and water polo in England. We help people learn how to swim, enjoy the water safely, and maximise their potential in aquatic sport at every level — from community participation to world-class performance.
The Institute of Swimming (IoS) is our training and education arm, delivering high-quality qualifications, CPD, and learning experiences for instructors, coaches, tutors and aquatic professionals across the country. We are committed to providing excellent customer service and ensuring every learner and tutor receives the support they need to succeed.
About the Role
We’re looking for a proactive and confident Quality Officer to join the Institute of Swimming team.
In this role, you’ll support the Quality Assurance and Funded Training Manager in coordinating and delivering quality assurance processes across our commercial training programmes. You’ll work closely with tutors, learners and stakeholders to maintain high standards, resolve queries and complaints, and ensure programmes are delivered effectively.
This is a varied role suited to someone who enjoys working with people, thrives in a fast-paced environment and takes pride in supporting quality learning experiences.
Key Responsibilities
Quality Assurance & Coordination
- Implement quality assurance processes to ensure accurate course awarding across Institute of Swimming programmes.
- Lead reassessment and course registration procedures, coordinating with tutors and learners.
- Support the delivery of the internal quality assurance strategy and carry out internal verification sampling where appropriate.
- Assist in producing data and feedback reports to support performance monitoring and continuous improvement.
Tutor & Stakeholder Support
- Provide guidance and support to tutors, including delivering updates or training sessions when required.
- Work collaboratively with tutors to ensure legal and compliance requirements are met, including safeguarding, equality and diversity, health and safety and GDPR.
- Support the development and review of programme resources, policies and procedures alongside internal teams and stakeholders.
Customer Service & Complaints
- Respond to and resolve complaints and appeals professionally and fairly, escalating where required.
- Maintain clear communication with customers, learners and tutors to ensure a positive experience and protect organisational reputation.
Additional Responsibilities
- Carry out duties within the scope and spirit of the role as required.
- Comply with organisational policies and procedures at all times.
Skills and Experience
Essential
- Excellent communication and interpersonal skills.
- Strong computer literacy and confidence working with digital systems.
- Ability to plan, prioritise and manage a varied workload to meet deadlines.
- Experience working within a commercial training or education environment.
- Proven experience managing customer complaints and handling challenging conversations.
- Strong attention to detail and organisational skills.
Desirable
- Experience developing or reviewing training resources.
- Understanding of legal requirements in relation to training.
- An appropriate education and training qualification.
- Assessor or internal verification qualification.
Please be advised that we cannot offer visa sponsorship and that you must have right to work in the UK to apply or be considered for this role. If you are a non-UK/EU National, you must have an appropriate working Visa to undertake employment. You must also be working within the UK to apply or be considered for this role, due to the public liability insurance Swim England holds.
How to Apply
Please click APPLY NOW to begin the application process.