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Lead Ticket Operations Manager
Scottish Rugby
Scottish Rugby is the governing body for rugby union in Scotland. Based at BT Murrayfield Stadium in Edinburgh, we administer Scotland's international rugby teams, and Scotland's two professional clubs, Edinburgh Rugby and Glasgow Warriors.
Job Posted- 29 Dec 2025
Status- Full Time
Location- Scotland
Closing date- 4 Jan 2026
The Vacancy
If you thrive in fast-moving environments and love turning complex plans into smooth delivery, we want to hear from you! As Lead Ticket Operations Manager, you'll sit at the heart of our events operation, driving ticketing performance across multiple venues.
This is a hands-on leadership role for a ticketing expert who wants to shape strategy, lead brilliant people and deliver seamless, world-class ticketing operations across multiple venues and events.
What you will be doing:
- Owning the end-to-end ticket operations strategy, turning plans into flawless delivery across all venues and events
- Leading and developing the Ticket Operations team, setting standards and building capability
- Managing complex ticketing systems and technologies, from manifests and mobile ticketing to access control
- Working cross-functionally to maximise ticket sales, attendance and customer experience
What we’re looking for:
- A leader with strong experience in ticketing, event operations or large-scale live environments
- Someone confident to manage systems, processes, suppliers and stakeholders in a fast-paced environment
- Someone that is detail-orientated with a passion for creating great customer experiences
Interviews will be held on Friday, 9 January 2026.
Ready to make the next step in your career?
If you are excited about this opportunity and believe you have what it takes to excel in this role, complete the application form. Included in this, we’d like you to share the skills and experience you would bring to this role and why you’d love to work at Scottish Rugby.
Scottish Rugby is an equal opportunities employer and we encourage applications from all qualified candidates.
How to Apply
Please click “Apply Now” to begin your application.
Click here for the full Job Description and Person Specification.