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Sales & Service Executive
Manchester United
Manchester United is one of the most popular and successful sports teams in the world, playing one of the most popular spectator sports on Earth.
Job Posted- 28 Aug 2025
Status- Full Time
Location- England
Closing date- 10 Sep 2025
The Role:
The Supporter Services Centre provides Manchester United’s valued fans, members, season ticket holders, and prospective customers with support on all sales and service queries around ticketing, membership, hospitality, match day updates and more.
As a Sales & Service Executive, you will be responsible for ensuring enquiries are handled in an informed and highly professional manner, identifying effective solutions where appropriate. To deliver against all sales and performance targets, whilst providing the best customer experience possible, through identifying opportunities to recommend additional Manchester United products.
This role forms a key part in achieving our wider business objectives of delivering revenue generation through intelligent promotion of club products, whilst also ensuring an exceptional experience for each of our 5m+ annual customer interactions.
Key Responsibilities
- Lead by example by delivering against all personal targets and objectives.
- Deliver exceptional service during every interaction with our supporters.
- Ensure ownership and accountability for performance delivery and address any training and development needs utilising available resources and management support.
- Work with the management team to identify and deliver positive change and business efficiencies.
- Handling enquiries via telephone calls, emails, and face-to-face (inbound and outbound) alongside sensitive cross promotion of all product lines.
- Delivering first contact resolution with all supporter enquiries, whilst ensuring all complaints and areas of supporter dissatisfaction are handled appropriately and to the high standard expected of the club.
- Ensure every interaction with the Club is delivered to the highest standard of professionalism, accuracy and in line with club and department guidelines.
The Person:
- Previous experience in a high-volume, fast-paced contact centre or similar customer-focused environment.
- Ability to provide exceptional customer service by resolving queries and complains quickly and effectively.
- Ability to work consistently to targets.
- Excellent communication skills, self-motivation, and ability to work under pressure.
- An ability to contribute new ideas to help deliver personal and team operational performance.
What We Offer:
At Manchester United, we recognize that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:
- Annual incentive scheme
- Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
- Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
- Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
- Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
- Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
- A Supportive Work Environment that values diversity, equity and inclusion, and individual growth
How to Apply
Please click “Apply Now” to begin your application.