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Player Support Officer
Manchester United
Manchester United is one of the most popular and successful sports teams in the world, playing one of the most popular spectator sports on Earth.
Job Posted- 23 Oct 2025
Status- Contract - Fixed Term
Location- England
Closing date- 4 Nov 2025
The Role:
The Player Support Officer (PSO) ensures players and their families receive exceptional support throughout their time Manchester United. This role involves delivering a wide range of wellbeing and support services, managing transfers and relocations, handling visa applications, providing day-to-day player and family support, coordinating match-day family activities, and assisting with special projects. The PSO serves as a primary point of contact for players and their families, ensuring an elite level of support is consistently delivered.
Key Responsibilities:
Transfers and Relocations:
- Coordinate inbound and outbound transfers and relocations for players, ensuring all wellbeing and logistical details are efficiently managed.
- Provide comprehensive relocation support, including housing, transportation, and local area orientation.
Employment Visas:
- Assist with the preparation and submission of employment visa applications for players and their families.
- Ensure all documentation is complete and compliant with relevant immigration regulations.
Translation Support:
- Provide translation services for players and their families as needed, ensuring effective communication and understanding.
Day-to-Day Player Support:
- Address and resolve any issues players may encounter in their daily lives, enabling them to focus on performance.
- Serve as a key contact for players regarding personal or professional concerns.
Matchday Operations:
- Oversee players' lounges and boxes on matchdays, ensuring a comfortable, well-organised environment.
- Coordinate logistics and family support for European away games, including travel arrangements and accommodation.
Special Projects:
- Contribute to and support initiatives aimed at enhancing player support and performance.
Family Support and Liaison:
- Provide day-to-day support to players’ families, assisting them in settling in and accessing solutions as needed.
- Facilitate family medical support and access to necessary healthcare services.
The Person:
- Previous experience in player support, customer service, or an administrative role within the sports industry is preferred.
- Experience in roles such as athlete liaison, performance lifestyle advisor, or player/athlete care is desirable.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- Ability to handle sensitive information discreetly and maintain confidentiality.
- Familiarity with visa application processes and relocation logistics.
- Proactive, adaptable, and solution-focused.
- High level of empathy and cultural sensitivity.
- Strong team player with the ability to work independently.
- Passion for sports and a genuine interest in player wellbeing.
- Willingness to travel, including international trips for European away games.
- Flexibility to work on matchdays, evenings, and weekends as required.
What We Offer:
At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:
- Annual incentive scheme
- Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
- Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
- Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
- Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
- Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
- A Supportive Work Environment that values diversity, equity and inclusion, and individual growth
Our Commitment to You:
At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.
How to Apply
Please click “Apply Now” to begin your application.