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Head of Executive Support
Manchester United
Manchester United is one of the most popular and successful sports teams in the world, playing one of the most popular spectator sports on Earth.
Job Posted- 14 Sep 2025
Status- Full Time
Location- England
Closing date- 25 Sep 2025
The Purpose
The EA will provide high-level support to the Executive Leadership team while leading and evolving the Executive Support function. This role sets the benchmark for excellence in executive assistance, managing a team of EAs and PAs, and ensuring seamless, efficient support across the leadership team. The ideal candidate will be forward-thinking, embrace change, and drive innovation—leveraging new technologies to optimise team performance.
The Role:
- Deliver proactive and seamless EA support to the Executive Leadership team, including diary, inbox, travel and meeting coordination.
- Act as a trusted liaison between the Executive Leadership team and internal/external stakeholders, handling all matters with discretion.
- Lead and manage the EA/PA team, driving a positive culture, consistency, collaboration, and continuous improvement.
- Identify opportunities to optimise processes, reduce manual work, and leverage tools and technology.
- Define and embed best practice standards for executive support across the team.
- Coordinate high-level meetings, Board sessions, and events, ensuring logistics, materials and follow-ups are well managed.
- Matchday and event support as required.
- Maintain confidentiality and exercise sound judgment in managing sensitive information.
- Monitor and enhance the performance of the Executive Support function, aligning it with evolving business needs.
- Contribute thinking on the long-term future / structure of the function.
The Person:
- Significant experience (typically 6 + years) in executive assistant roles supporting senior leadership, such as a CEO or equivalent, is strongly preferred.
- Proven leadership of administrative teams or support functions.
- Experience improving support processes or introducing efficiencies.
Knowledge
- Expert use of Microsoft 365 (Outlook, Teams, PowerPoint, Excel, Word).
- Familiarity with productivity, automation, or workflow tools.
- Strong understanding of executive-level workflows and priorities.
- Curiosity towards the use of new technologies
Skills
- Highly organised and detail-oriented, with excellent time management.
- Strong communication, influencing and relationship-building skills.
- Comfortable with change and process optimisation.
- Discreet, trustworthy and calm under pressure.
- Solutions-focused and tech-literate, with a continuous improvement mindset.
- Able to lead a team while delivering personal EA responsibilities to a high standard.
What We Offer:
At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:
- Annual incentive scheme
- Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
- Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
- Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
- Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
- Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
- A Supportive Work Environment that values diversity, equity and inclusion, and individual growth
Our Commitment to You:
At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.
How to Apply
Please click “Apply Now” to begin your application.