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Commercial Performance Manager
Manchester United
Manchester United is one of the most popular and successful sports teams in the world, playing one of the most popular spectator sports on Earth.
Job Posted- 11 Aug 2025
Status- Full Time
Location- England
Closing date- 22 Aug 2025
The Purpose:
The Commercial Performance Manager will support the Head of Hospitality & Service Delivery in all aspects of day-to-day commercial and financial strategy, ensuring all catering operational decisions have sound commercial influence. They will also be responsible for managing the Commercial Team’s day-to-day operations. Tasks including budgeting, forecasting, labour planning, payroll, cost controls, commercial analysis, financial reporting, and procurement.
The Role:
- Manage the current catering supplier database, and work with the wider Procurement team to ensure that the business is achieving the strongest catering commercial return.
- Support the Head of Department during procurement tender, renewal, or negotiation process with potential or existing suppliers.
- Support the Head of Department by managing projects and keeping up to date with technological advances in the Catering and Football Venues industries to drive innovation that may benefit the business.
- Full departmental analysis to maximise sales opportunities and reduce costs within the department to maximise profitability.
- Work closely with all Catering Operation Managers daily to ensure good commercial awareness and that strategy is consistent throughout the business.
- Crucial operation influence is required on match days within Hospitality and Public Catering areas, still undertaking commercial duties with an expectation to be a part of the operations teams and not just to influence
- Manage the Commercial Department by monitoring all processes and ensuring consistency and deadlines are achieved (e.g. stock management procedures)
- Commercial Management of 7 budgets and business areas
- Oversee the end-to-end payroll process for the casual workforce within the department.
- Effective relationship management with key suppliers with regular site visits
- Management of the EPOS software
- Management of the supplier benchmarking process and procurement
- Liaise with Group IT to ensure maintenance procedures for EPOS Terminals are monitored
- Liaise with Group Legal during procurement negotiation and Group Finance on a frequent basis
- Work with the Executive Club Team to ensure efficient management of match day commercial reporting
- Ensure the provision of timely and accurate information to the Head of Department where required
- Strategic planning to assist in achieving improvements in commercial and operational performance
Skills & Experience:
Previous Experience:
- Experience of working in a commercial or financial role
- Experience working with an EPOS system and has good IT awareness
- Proven track record of effective procurement management
- Experience managing a small team within the catering field would desirable
- Experience in managing a small team
- Stadium operational experience is desirable
Personal Qualities:
- Excellent communications skills
- Ability to motivate and manage a small team to achieve high standards
- Assertive approach ensuring all processes and policies are followed by all employees within department
- Outstanding eye for detail
- Excellent problem-solving skills
- Flexibility and adaptability to work in any environment
- Hardworking and self-motivated to prioritise workload and work well under pressure
Technical Skills:
- Good negotiation technique
- Advanced Microsoft Excel user
- Excellent data analysing skills and eye for detail to produce outstanding analysis
- A strong understanding of stock management procedures
- Outstanding commercial awareness
What We Offer:
At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:
- Annual incentive scheme
- Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
- Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
- Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
- Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
- Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
- A Supportive Work Environment that values diversity, equity and inclusion, and individual growth
Our Commitment to You:
At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.
How to Apply
Please click “Apply Now” to begin your application.