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System Product Administrator
Manchester City
City Football Group (CFG) is the holding company established to oversee the creation and administration of a network of linked clubs and other footballing operations under the aegis of Manchester City.
Job Posted- 12 Jan 2026
Status- Full Time
Location- England
Closing date- 25 Jan 2026
MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.
Manchester City is looking for a System Product Administrator to play a key role in delivering matchday and non-matchday products to fans through our ticketing and membership systems. Sitting within Stadium Operations, this role is central to how supporters experience Manchester City — from match tickets and hospitality packages to memberships and special events. You’ll work closely with colleagues across the Club to ensure products are accurately set up, well managed and delivered smoothly, helping to create a seamless experience for fans locally and globally.
We welcome applications from people of all backgrounds and are committed to building an inclusive and supportive working environment.
This is Your City
As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a Simply Health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.
Your Impact
- Set up and manage all Manchester City products within the ticketing system, including matches (home and away), memberships, hospitality, merchandise and non-matchday events.
- Configure and validate seat inventory to ensure products are accurate, available and ready for sale.
- Produce ticket sales criteria for matches and events, working with Safety & Security to manage restrictions where required.
- Work closely with the System Product Manager to improve fan journeys and internal processes, identifying opportunities for development.
- Support product promotion across tickets, hospitality and memberships, including through third-party sales channels.
- Liaise with internal teams on ticket allocations to ensure timely and accurate delivery.
- Work with opposing clubs and venues on allocations, reconciliation and distribution of tickets when required.
- Create and manage stadium seating plans and overlays for home and away fixtures.
- Support the delivery of cup schemes, supporter club allocations, hospitality and staff ticketing.
- Act as a subject-matter expert for specific Club products, contributing to related projects as needed.
What we are looking for
- Experience working within a ticket sales or ticketing operations environment.
- Understanding of ticketing systems, processes and procedures.
- Strong attention to detail and a highly organised approach to work.
- Confidence managing systems, data and multiple products at once.
- Clear communication skills and comfort working with a range of stakeholders.
- A proactive, process-focused mindset with a desire to improve how things are done.
Nice to have, but not essential:
- Experience in sport, leisure or live events.
- Experience working with multiple product types or complex seating inventories.
*We regularly review applications and reserve the right to close an advert early if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.
How to Apply
Please click “Apply Now” to begin your application.