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Protocol Concierge Executive
Manchester City
City Football Group (CFG) is the holding company established to oversee the creation and administration of a network of linked clubs and other footballing operations under the aegis of Manchester City.
Job Posted- 17 Nov 2025
Status- Full Time
Location- England
Closing date- 29 Nov 2025
Our Story
Established in 2013, City Football Group is the world’s leading private owner and operator of football clubs, with total or partial ownership of twelve clubs across the world. City Football Group also invests in other football related businesses and serves as a global commercial platform for our partners, whilst fulfilling our purpose of empowering better lives through football on a local and global scale, consistent with what “City” football has meant to people for over a century.
Our Winning Team
Our purpose is to empower better lives through football. We are proud of the role City Football Group clubs play in their localities, delivering positive economic, social and environmental impact through our operations and through programmes and activities that bring about meaningful, lasting change.
As Concierge Protocol Executive, you’ll manage and optimise hospitality and general admission allocations for MCFC and Co-op Live, ensuring maximum utilisation and minimal wastage. You’ll also play a key role in supporting home matches and live events.
This is Your City
As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a Simply Health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.
Your Impact
1. Allocation & Inventory Management
- Develop and maintain an internal inventory log to track ticket usage by department.
- Implement processes to release unused allocations promptly for reallocation.
- Manage ticket holding and distribution for each event in a timely and organised manner.
- Support the business in developing ticketing strategies for key fixtures and events.
2. Data Analysis & Reporting
- Monitor ticket usage and generate utilisation reports.
- Conduct quarterly reviews of demand and usage, identifying patterns, trends, and efficiency opportunities.
3. Process Design & Governance
- Create and implement consistent request processes across all departments.
- Ensure full visibility of inventory usage and track usage to inform future decisions.
- Establish guiding principles for internal allocations.
- Encourage forward planning by departments to optimise inventory management.
4. Stakeholder & Relationship Management
- Build and maintain strong relationships with internal stakeholders to influence effective allocation decisions.
- Collaborate with Co-op Live teams and other key internal departments.
5. Guest Experience & Protocol Liaison
- Ensure suitable invitees are in Protocol areas and maximize introductions to support business objectives.
- Act as a liaison between internal allocations and the Protocol team to enhance business benefits.
6. Event Ticketing Expertise
- Maintain knowledge of current pricing models for Co-op Live boxes including Etihad inventory.
- Support departments in planning requests aligned with business objectives.
- Reallocate unused tickets for internal rewards, staff incentives, supplier engagement, or sales opportunities.
What we are looking for
- Excellent written and verbal communication skills
- Strong interpersonal and communication skills, confident working with senior stakeholders
- High-level of IT proficiency, particularly in Microsoft Office 365
- Strong administrative skills and organisational skills with meticulous attention to detail
- Knowledge of multiple ticketing systems (GA, Co-opLive, Links and Hospitality)
- Ability to manage competing priorities
- Flexible, proactive and solution-oriented approach
- Team player with a collaborative helpful and ‘can do’ attitude
- Individual and team approach to work
*We regularly review applications and reserve the right to close an advert early if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.
City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
Employment is subject to the provision of proof of eligibility to work in the UK.
Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
How to Apply
Please click APPLY NOW to begin the application process.