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Hospitality Relations Executive
Manchester City
City Football Group (CFG) is the holding company established to oversee the creation and administration of a network of linked clubs and other footballing operations under the aegis of Manchester City.
Job Posted- 18 Jul 2026
Status- Full Time
Location- England
Closing date- 24 Jul 2026
The Role
You will support the delivery of high-quality account management and customer service across premium hospitality customers, helping to create engaging and memorable experiences throughout the season. Working across football fixtures, concerts and major stadium events, you will build positive relationships with customers while supporting retention and ongoing account engagement.
Alongside customer relationship management, you will contribute to the coordination of hospitality activity across matchdays and event days, supporting guest experiences, operational delivery and communication across multiple teams. You will help ensure customers receive timely information, professional support and a consistent experience across all touchpoints.
You will also support account administration and operational coordination, maintaining accurate records and working collaboratively with Premium Sales, Hospitality Operations and Service Support teams. Through your organisation, communication and customer-focused approach, you will help contribute to the continued success of Manchester City’s premium hospitality offering.
What You’ll Bring
⚽ Experience within account management, customer service, hospitality or sales support environments
⚽ Ability to build and maintain positive customer relationships
⚽ High attention to detail and ability to organise multiple priorities effectively
⚽ Clear and effective written and verbal communication skills
⚽ Comfortable using CRM systems, booking systems or operational tools
⚽ Collaborative approach within customer-facing and operational environments
Why Choose Us
Working at Manchester City means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work.
As part of our team, you will receive 26 days’ annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus. You will also have access to a Health Cash Plan, Employee Assistance Programme with 24/7 GP support, and a company pension and life assurance.
You can enjoy a range of additional benefits, including cycle to work, Give As You Earn, discounted match tickets, savings in the City Store, a free City+ subscription, stadium tour discounts, and wider retail and lifestyle offers.
How to Apply
Please click “Apply Now” to begin your application.