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ER Advisor
Liverpool Football Club
Liverpool Football Club is a professional football club that competes in the Premier League, the top tier of English football.
Job Posted- 20 Oct 2026
Status- Full Time
Location- England
Closing date- 26 Oct 2026
About the role
Working closely with People Partners, line managers and the wider People & Culture function, this role provides practical, hands-on support across employee relations casework and the day-to-day application of People & Culture policies and processes.
The role manages a varied caseload, supporting fair, timely and consistent outcomes across disciplinary, grievance, capability, absence and other employee matters. It provides clear advice to managers, maintains accurate case records and works with relevant colleagues to identify and manage employment-related risk.
The role also supports the review and implementation of employment policies and legislative changes, helping translate requirements into clear guidance and workable processes for managers and colleagues.
What you will be doing:
Employee Relations
- Manage a varied Employee Relations caseload, ensuring matters are progressed promptly, fairly and in line with Club policy and employment law.
- Provide practical advice and support to managers on disciplinary, grievance, capability, attendance, performance and other employee matters.
- Handle complex or sensitive cases, working with People Partners, Legal and other specialists where additional support or escalation is required.
- Maintain accurate and complete case records, including correspondence, meeting notes, outcome documentation and case management data.
- Monitor case activity and recurring themes, sharing practical observations with the team and People Partners to help improve guidance, processes and manager support.
- Apply standard ER processes and controls consistently, supporting fair outcomes and appropriate documentation across all cases.
- Keep up to date with employment legislation and case law, working with the in-house Employment Lawyer to reflect relevant changes in advice, guidance and case handling.
- Coach and guide managers through individual cases, helping them understand the process, prepare for meetings and make fair, evidence-based decisions.
- Support the ER aspects of organisational change, including consultation activity, documentation and individual case support.
- Support employment status and off-payroll casework, gathering information, coordinating checks and escalating legal, tax or cross-border considerations where required.
- Contribute to service improvements by identifying practical ways to simplify case handling, improve templates and strengthen the experience of managers and colleagues.
Policy and HR Governance
- Support the review, drafting and implementation of People & Culture policies and guidance, ensuring they are clear, practical and legally compliant.
- Monitor relevant employment law developments and help update policies, processes, templates and manager guidance in response.
- Maintain the People & Culture policy library, review schedule and supporting documentation.
- Coordinate regular policy reviews and ensure updates are accurately recorded and communicated.
- Work with People Partners and subject-matter experts to update policies and guidance in response to case themes, business needs and legislative change.
- Provide practical input into policy development, using casework experience to help ensure processes are workable and easy to understand.
- Ensure employee-facing policy information and supporting materials are accurate, accessible and current.
- Support policy implementation through briefings, guidance and case-based coaching for managers.
- Identify policy queries, gaps or inconsistencies arising through casework and raise these with the appropriate policy owner.
Wellbeing and EDI
- Use Occupational Health referrals and advice to support individual absence, rehabilitation, reasonable adjustment and return-to-work cases.
- Coordinate Occupational Health case activity, ensuring referrals are appropriate, reports are followed up and actions are clearly recorded.
- Provide practical support to managers handling wellbeing, absence and workplace adjustment matters.
- Ensure ER advice and case handling are fair, inclusive and consistent with the Club’s equity, diversity and inclusion commitments.
- Work with People Partners, Health & Safety, Impact, Safeguarding and Employee Experience colleagues where individual cases require coordinated support.
- Record and share recurring case themes relating to wellbeing, absence and inclusion to support appropriate follow-up activity.
What we are looking for:
- ER and Policy management experience with a customer service focus
- Proven ability to influence, motivate and support line management
- CIPD qualified or equivalent experience
- Proven attention to detail, with excellent oral and written communication skills
- Excellent communication, influencing and interpersonal skills, with a positive, approachable style and the ability to build strong working relationships.
- Commercial acumen with the ability to manage and balance risk
- Proven track record of partnering with Senior stakeholders
- Comprehensive knowledge of HR policies and practices and employment law
- Proven implementer, persuasive and assertive and comfortable with constant change
- Resilience and the ability to deal with conflict
- Ablity to manage own diary/workload in fast paced environment
- Expected to deal with highly sensitive and confidential organisation and employee data
- Experience of working in a unionised environment and or/a TU recognition process
- Experience of DSAR process
Please note, this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible.
To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:
- Contributory pension scheme matching up to 5.5%
- Life Assurance Cover
- Free financial guidance and mortgage advice
- Car salary sacrifice scheme for affordable driving
- Cycle to Work scheme to keep you active
- Purchase season ticket loans for easier commuting
- Exclusive shopping discounts & cashback with top retailers
- Will Writing Service for future planning
- Employee Assistance Programme for confidential support
- Medicash Health Cash Plan for everyday healthcare needs
- Volunteering opportunities to give back to the community
- Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts
…and much more! LFC Benefits.pdf
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
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