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Customer Assistant - Lexus Nottingham Tennis Centre
Lawn Tennis Association
The Lawn Tennis Association is the national governing body of tennis in Great Britain, the Channel Islands and the Isle of Man.
Job Posted- 29 Dec 2025
Status- Full Time
Location- England
Closing date- 11 Jan 2026
Our vision is ‘Tennis Opened Up’, and our mission is to transform communities through tennis, focusing on three areas – making tennis welcoming, enjoyable and inspiring to everyone. The Customer Assistant will lead the way in delivering world class customer service and a 5* facility in terms of presentation and welcome, as well as delivering with excellence on all day-to-day functions, events, and setups. To be responsible for running the Front of House operations ensuring the highest level of customer experience.
Key Accountabilities
• Operate the Front of House function by welcoming customers and visitors, dealing with inquiries, bookings, and membership queries.
• Be the first point of contact for resolving customer complaints, enquiries, and requests.
• Deliver an exceptional customer service by presenting in a warm and friendly manner and aiming to exceed customer expectations.
• Take ownership of problems and difficult situations and resolve these promptly and effectively.
• To sell all site-specific memberships including touring of the facilities to potential members.
• To make calls to potential leads, membership enquiries, and book sales appointments.
• To actively encourage use of the centre’s activities and facilities to current and potential customers, communicating new ventures and special offers etc.
• To complete administrative duties with regards to customer records and prospects.
• Ensure security of all monies and banking procedures are completing accurately, ensuring financial regulations are adhered to and any discrepancies are reported.
• To assist in the set up and delivery of events and competitions as required.
• Attend meetings and essential training as directed by the Line Manager.
• Ability to use IT software in the business.
• To take responsibility for your attendance and timekeeping.
• Flexibility to work shifts as part of a rota, inclusive of early mornings, evenings and weekends, across a seven-day operation.
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How to Apply
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