The Role:
This position will oversee the effective planning, coordination and delivery of events across the stadium bowl and fan village, ensuring smooth operations, strong compliance, and outstanding guest satisfaction.
The Stadium Events Manager will line manage and work closely with the Stadium Events Coordinator and hold day to day responsibility for key internal and external stakeholder relationships. Internally, this includes the Safety, Commercial, Finance, Facilities, Rugby Events & Competitions departments and Twickenham Experience Limited. Externally the role will collaborate with contractors, stadium hirers and partners involved in delivering rugby, concerts and other major events.
Some key responsibilities include:
- Event management planning, coordination and delivery of stadium events
- Managing the Stadium Events Coordinator and supporting their development
- Acting as the primary point of contact for event management matters and ensure all internal teams are briefed on events and contractual obligations
- Planning and leading relevant internal and external planning and debrief meetings
- Coordinating the fan village planning, build, event day management and de-rig
- Leading on operational elements of the event day experience, working closely with other departments to continually improve the customer experience
- Working with the Head of Event Safety and the Health, Safety & Environment Manager to ensure full compliance with current legislation and the stadium’s safety certificate
- Collating and reviewing event specific safety documentation including risk assessments, method statements, and compliance records
- Working with the Commercial department to deliver partner activations on all match days
- Working with the Environmental Impact Manager, embed sustainable event practices into all planning and operations, reducing environmental impact
- Liaising with the Live Events Manager and Stadium Hirers on all elements of sports presentation
- Working with the Finance department to ensure that event budget information is produced and managed in a timely manner
- Supporting the Legal department and relevant department leads with development of contracts for new business and stadium hirers, ensuring that they meet client and RFU operational needs
- Collaborating with the Procurement team to ensure relevant supply contracts are in place and tendered when required
- Identifying cost‑saving measures, operational efficiencies and revenue opportunities
- Developing excellent working relationships with clients; new and existing concert promoters and event partners, providing them with excellent assistance in managing their events
- Overseeing all branding and event specific signage requirements for stadium hires including installation and de-rig
- Utilising the digital mapping software to produce accurate event layouts in collaboration with internal and external partners
- Liaising, if required, with external agencies including Safety Advisory Group
- Actively collaborating with colleagues to contribute to the development and delivery of the current strategic, business and operational plans
- Acting as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values – This Rose Means Everyone: Put The Team First, Shape The Future, Respect Each Other
- Undertaking other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.
Qualifications, Skills & Experience:
The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role.
Essential:
- Proven experience in event management within a stadium, arena, or large‑scale venue, with a strong understanding of current industry best practice
- IOSH Managing Safely as a minimum, or equivalent as well as knowledge of health and safety regulations and risk assessments
- Strong project management skills, with the ability to work on several projects at once,
- Understanding of operational installations and set up, with specific reference to health and safety legislation, in particular the CDM regulations
- Credible experience of working with agencies, contractors, and a diverse range of stakeholders
- Proven success at building and managing excellent working relationships through strong interpersonal skills with the ability to influence at all levels
- Strong collaboration, influencing and partner management skills with the ability to challenge constructively
- Experience of building, inspiring, leading and managing a team, setting high standards of performance with a focus on continuous improvement
- Ability to work independently and with high levels of autonomy
- Proven time management and the ability to manage competing priorities effectively
- Effective communicator able to confidently deliver clear written and verbal information
- Strong problem‑solving skills and ability to make decisions under pressure.
- Self-aware; committed to continuous professional and personal development
- Competent in use of the Microsoft Office suite
- Committed to embodying the ethos our culture by using our core values to guide your day-to-day decisions, actions and interactions
- Committed to actively contributing and building an inclusive culture in your role and day to day behaviours
Desirable:
- A qualification in Event Management & Safety, for example NEBOSH, NVQ, PRINCE2 or a willingness to work towards
- Working knowledge of the green and purple guides
- Strong understanding of sport and concert operations
- Degree or equivalent qualification level in Event or Sports management
- Experience in effective and motivating line management
- A flexible approach to work hours
- Mentoring experience
Additional Information:
- We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment.
- During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here.
How to Apply
Please click “Apply Now” to begin your application.
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