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Retail Executive- Operations
Brentford Football Club
Brentford Football Club is a professional football club in Brentford, West London, England, which competes in the Premier League, the highest tier of English football, having gained promotion via the playoffs at the end of the 2020–21 Championship season.
Job Posted- 20 May 2025
Status- Contract - Fixed Term
Location- England
Closing date- 26 May 2025
The Role of the Retail Executive - Operations
Main Accountabilities
Stockroom Operations
- Lead and deliver effective and efficient stockroom processes in line with the Club’s various policies including and health and safety policy.
- Management of deliveries while reporting discrepancies and ensuring all stock is processed, labelled and stored efficiently.
- Lead and manage any stock transfers between sites including warehouse and stores including coordinating with Club store colleagues to fulfil replenishment requests and ensure timely restocking of fast-moving items
- Implement effective stock rotation and refresh procedures including seasonal changes to ensure product availability and support sales.
- Lead and manage stock control processes including regular stock counts and full stocktakes, investigations and detailed reporting on the results
- Support and preparation of season transitions and promotional activities.
- Support the overall operational delivery of the Club’s retail business
- Any other duties that may be delegated by your line manager.
In-Store Experience
- Deliver excellent customer service in-store, engaging with fans and visitors to ensure they feel welcome and supported including management staff when required.
- Ensure that product displays are refreshed regularly and align with promotions, season trends and marketing campaigns.
- Support store operations on both matchdays and non-event days, including handling high customer volumes during peak times.
- Support team coordination, break cover and contribute to a positive and productive work environment.
- Any other duties that may be delegated by your line manager.
General Club Accountabilities
- To ensure compliance with all relevant Club policies, including safeguarding, health and safety policies and with specific reference to the data regulations (GDPR and PECR)
- To ensure compliance with the Club’s Code of Conduct
- To ensure compliance with all relevant legal, regulatory, ethical and social requirements
- To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
- To keep confidential any information gained regarding the Club and its personnel
- To maintain a flexible approach to work at all times
- To ensure compliance with all Matchday Safeguarding processes
- To ensure compliance with the Club’s Safeguarding Policy and processes
- To promote and support positive mental health and wellbeing throughout the Club both on and off the field
- To promote equity, diversity and inclusion at the Club, in line with our EDI strategy
Person Specification - Essential Characteristics
- Minimum 2 years previous experience in retail or stockroom experience preferred.
- Strong communication skills – written and verbal.
- Strong organisational and time management skills.
- Numerate and high level of accuracy and attention to detail, particularly in stock recording.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic level on Microsoft platforms.
Person Specification – Desirable Characteristics
Driving Licence is a bonus but not essential.
Key Information
- Flexible with working hours, including weekends and matchdays. (Unfortunately, due to the nature of this role, we are unable to support flexible working requests)
- Some lifting and manual handling required as part of day-to-day duties.
How to Apply
Please click “Apply Now” to begin your application.
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