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Academy House Pastoral Support Officer

West Ham United F.C.

West Ham United Football Club is an English professional football club that plays its home matches in Stratford, East London. The club competes in the Premier League, the top tier of English football.

24 Jun 2022
Part Time
Closing date
18 Jul 2022

Job Role:

To provide advice, assistance and support to our young people in the Academy House. To take care of their practical, physical and emotional needs. To act as an appropriate role model and to work closely with them to enable them to achieve their optimum potential. To have an overall responsibility for the pastoral care and welfare of the young people in the Academy House and ensure a consistent position of authority.

Key Accountabilities:

  • To provide cover, including overnight stays for the Professional Sport’s Carers at the Academy House throughout the season
  • To lead on outings outside of the Academy House and assist in planning a calendar of events
  • To assist in supporting the players emotional, social and practical wellbeing
  • To assist in supporting the players to learn skills for independent living; cooking, cleaning, laundry and money management
  • To liaise with Safeguarding and Player Care to ensure consistency in monitoring players and delivery
  • To raise any welfare concerns to Men’s Academy Head of Safeguarding and Player Care Officers according to the WHUFC procedures
  • To assist in home fixtures as/when needed
  • To attend all training events as necessary and sign up to relevant CPD sessions
  • To support with chaperoning young people off-site to GP/Hospital/Dentist appointments and possible adhoc other player related visits
  • To support with sessions relating to independent living with the APs; cooking, cleaning, general maintenance around the home, bills, etc
  • To liaise with Academy Safeguarding, Player Care regarding pastoral care and necessary actions on key players/families
  • To attend one home fixture for the U18s or U23s

Equal Opportunities

  • To ensure that all departments are provided within an anti-discriminatory framework and take account of such issues as race, gender, sexuality, disability, religion, sexual orientation and age.
  • To carry out work in a manner which promotes equality of opportunity for both staff and clients.


Staff must evidence a commitment to the safety and welfare of children, young people and adults at risk regardless of their age, gender, language, religion, ethnic background or sexual identity and ensure the safety and protection of all children, young people and adults at risk taking part in any activity arranged by or in the name of the Club.

It is a requirement for staff to follow the Club’s Safeguarding reporting procedures to report without delay, allegations of abuse, poor practice or which is or may, impact on the welfare of a child, young person, or adult at risk. After contacting and taking guidance from the Safeguarding Team, staff must use the Club’s Child Protection Online Management System (CPOMS) to record the concern within 24 hours unless directed to do otherwise

Employees will be recruited and selected, promoted and trained on the basis of objective criteria.

Person Specification:

The ideal candidate will have skills and experience in the following areas: - Essential - E Desirable -


  • Experience working with people and supporting their pastoral (this does not need to be in a football/sporting environment) (E)
  • Youth Work, Teaching, Social Work, Children’s Residential Support Worker or Equivalent (D)
  • Safeguarding Qualification (D)
  • Food Safety Qualification (D)


  • Flexible working; including overnight stays and weekends
  • Excellent written and verbal communication skills (E)
  • Ability to work collaboratively with players, their parents and staff members to ensure the best experience is provided to academy players (E)
  • Flexibility with work hours as necessary for the role. (E)
  • A full, clean UK driver’s license with access a vehicle. (D)
  • Flexibility around busy periods for tournament cover, for example school easter holidays (D)

How to Apply

To apply for this role, please click 'Apply Now' to begin the application process. You will require a CV and Cover Letter

Applications close on Monday 18th July 2022.

Due to a high number of expected applicants, only those successful will be contacted

We are committed to the principle of equality and equal opportunities in employment and have been accredited with being a Disability Confident Leader. We will actively promote equality and equal opportunities in our business to ensure that individuals receive treatment that is fair and equitable and consistent with their relevant aptitudes, potential skills and abilities.

Additional Information

Part Time
Job Type
Player Welfare

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