Ticketing Executive

Job Purpose

To provide first class customer service in the fulfilment of ticket and membership purchases and enquiries.

Key Responsibilities

• Provide first-class customer service to all supporters contacting the Ticket Office
• Provide support on all ticketing operations including, but not limited to, order fulfilment, manifest management
• Process sales and refunds for all first team fixtures as well as other events to be held at the venue from time to time
• Manage the application and sales process for internal allocations
• Produce regular ticketing and related reports
• Work at all first team home fixtures, as well as other selected events as required
• Support the team, sharing workload in times of pressure

Personal Attributes

• Thinks ahead, generates ideas
• Values & respects others, builds relationships, collaborates
• Gets things done, delivers to high standards, takes responsibility
• Naturally organised, with a drive and flair for efficiency
• Outstanding attention to detail and a methodical manner
• Able to work under pressure while maintaining standards and a positive attitude

Skills & Experience

• Proven experience working with ticketing and access control systems, ideally within the sporting industry
• Excellent and proven face-to-face customer service skills
• Excellent general IT literacy
• Proven strong written and verbal communication skills

Safeguarding is fundamental to the success in all that we do. Whilst this role does not require a DBS check, successful candidates are to be reminded that we may review the role and the requirements at a later date which could result in standard background and DBS checks.

Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, or ethnic and national origins, religion or belief, or sexual orientation.

How to Apply

Please click “Apply Now” to begin your application.

Click here for the full Job Description and Person Specification.