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Retail Warehouse and Store

Tottenham Hotspur

Tottenham Hotspur is a world-famous football club based in London. On the pitch, the Club competes in the upper echelons of the English Premier League and is a regular participant in marque UEFA club competitions.

15 Feb 2023
Part Time
Closing date
31 Mar 2023

Job Purpose

To assist the Retail Stores and Warehouse Management teams to deliver sales and offer excellent customer service within the retail shops. You will also support all the warehouse functions including receipts, pick, printing, packing and dispatch of merchandise.

Key Responsibilities

  • Support on the Pick, Pack, Dispatch & Return processes for all product types
  • Inventory management maintaining systems and ensuring operational guidelines are adhered to
  • Personalization & 1st team inventory co-ordination
  • Processing Inbound - unit receipts
  • Track Bin to Bin movements
  • Fulfilling various order types
  • Pre-retailing & reticketing
  • Meet key performance indicators to ensure processes are adhered to
  • Maintain and adhere to warehouse and club processes
  • Periodically calculate stock counts and stock takes
  • Housekeeping & waste management
  • Ensure Health & Safety standards are always met
  • Offer exception customer service to all visitors ensuring their experiences are the best in class
  • Assist with daily sales budgets to confirm daily targets are achieved
  • Maintain agreed floor layouts, trading densities and merchandising standards to maximize sales and profit
  • Assist in the implementation of all operational procedures including stock accuracy management and EPOS management

Personal Attributes

  • Thinks ahead, generates innovative ideas
  • Values & respects others, builds relationships, collaborates
  • Gets things done, delivers to highest of standards, takes responsibility
  • Well organised, professional in all forms of communication, self-motivated & energized.
  • A team player and able to communicate with all levels of the business, across multiple departments & internal & external stakeholders.
  • Able to influence, problem solve & initiate ideas to create a continuous improvement environment.
  • Requires flexibility in approach as well as being assertive with teams to drive results
  • Must have a can-do approach.
  • Flexible approach to working hours
  • Able to work in pressurized environments and in a calm and effective manner
  • Use your own initiative when called upon
  • Enjoys working individually or part of a large team when required
  • Work unsupervised for periods of time

Skills & Experience

  • Knowledge of non-retail THFC systems and processes
  • Knowledge of retail and warehouse operations and systems.
  • Previously worked in warehousing fulfilling orders for customers, mail order, stores, and ecommerce. Understands inventory management.
  • A background within the retail industry, with experience in event retailing or working in a busy retail environment
  • Working knowledge of Retail systems
  • Strong written, oral & coaching skills
  • Proven skills in inspiring, influencing and working within a large workforce
  • Proven success and awareness within employee relations and equality and diversity
  • Demonstrable ability to make quick decisions in a fast-paced environment
  • Proven track record of raising standards and overseeing the delivery of exceptional customer experiences
  • Working knowledge of Microsoft Office applications. Specifically Excel.

How to Apply

Please click “Apply Now” to begin your application.

Click here for the full Job Description.

Additional Information

Part Time
Job Type
Stadium / Facilities Management
Pay Information

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