Events Coordinator

Job Summary

Founded in 1882, Tottenham Hotspur Football Club is an English Premier League Club, based in North London.

Led by the late great Bill Nicholson, the Club became the first in England to win the League and FA Cup Double in 1961, and the first in the UK to win a European Trophy two years later. Spurs has since been home to some of the game’s great entertainers, including Jimmy Greaves, Glenn Hoddle, Paul Gascoigne, David Ginola, Gareth Bale, Heung-Min Son and Harry Kane.

In April 2019, the Club opened an iconic new stadium that sits at the heart of a £1billion sport-led regeneration of North Tottenham. The stadium is the largest football club stadium in London and is a multi-use venue with the ability to host a variety of events 365 days a year, including NFL, boxing, rugby, concerts, and other major events, plus visitor attractions including Stadium Tours and the Dare Skywalk.

The stadium development scheme has to date created more than 4,000 new jobs for local people, with circa £300m pumped into the local economy each year.

Tottenham Hotspur has:

• A clear strategy to develop talent from within its Academy, showcased by a strong track record of Academy players graduating to the first-team squad.
• A £100m state-of-the-art Training Centre that supports the Club’s ambition to attract, develop and retain the best talent.
• Commercial partnerships with globally-recognised brands including AIA Group Limited (AIA), one of the world's leading providers of life insurance services, and Nike, the world’s leading sports footwear and apparel company.
• A commitment to minimizing its environmental impact across Club operations, being named as the greenest in the Premier League for the past three years. Tottenham Hotspur is a signatory of the UN Sports for Climate Action Framework, committing to halve carbon emissions by 2030 and become net zero carbon by 2040.
• An award-winning Foundation that is renowned for creating opportunities to help enhance the lives of people in its local community through education, employment, health and social inclusion programmes.

The Events team coordinate and deliver all Events within the new Tottenham Hotspur stadium and wider stadium campus including 3^rd party event owners ranging from NFL to concerts. The team is currently expanding to cater for the increased popularity of the venue and corporate offering generated by the new stadium, as well as the increase in demand for major events.

The club are currently seeking an Events Coordinator who will be based at our Lilywhite House officer as well as provide operational support at our Training Centre in Enfield. The aim of the role will focus on providing essential administrative support to ensure the effective running of the events team as well as assisting during non-matchday & matchday events.

As the successful candidate will be stepping into an operational team, they will be expected to follow robust, streamlined and efficient practices from event administration to customer facing meetings.

Job Purpose

The Event Coordinator will support and facilitate the Events Team through efficient and proactive coordination of all Club run events including on occasion the major events hosted at the stadium.

To devise, implement and oversee an efficient administration process throughout.

To work in the Events team to support, deliver and enhance an increased customer service experience for all our guests and stakeholders.

Key Responsibilities

• To support the events team in the administration and operational delivery of events
• Attend and take minutes with general updates at various meetings as and when required
• Update all relevant information on our Club CRM system.
• Prepare and ensure all event owner requirements are planned, coordinated and delivered
• Liaise with internal stakeholders (to include sales, ticketing, marketing and outsourced catering teams) to ensure all clients’ requirements are planned and delivered, such as event invitations, reception lists, catering requirements, invoices and other miscellaneous
• Assist with the delivery of all client experiences on a matchday and at non-matchday events.
• Work and manage match days as and when requested.
• Support the Head of Event Delivery with day-to-day administration and event based operational requirements
• Work and support Club run Events which may include working from other stadiums, Club facilities (Training Ground), Golf Days, VIP Away trips
• Due to the nature of the role, the position will involve out of hours working including evenings, weekends and/or Bank Holidays

Personal Attributes

• Thinks ahead, generates ideas
• Values & respects others, builds relationships, collaborates
• Gets things done, delivers to high standards, takes responsibility
• Naturally organised, with a drive and flair for efficiency
• A cheerful disposition and approachable
• Able to work under pressure while maintaining high standards and a positive attitude
• A desire to progress and learn within their role

Skills & Experience

• Excellent customer service skills
• Experience in a customer-facing role
• Experience and an interest in events management
• Excellent communication and relationship-building skills
• Experience of managing information efficiently within CRM systems
• Proficiency in Microsoft Office suite
• Knowledge of/interest in the corporate hospitality market

Safeguarding is fundamental to the success in all that we do. Successful candidates are subject to an enhanced DBS check with child’s barred list.

Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, or ethnic and national origins, religion or belief, or sexual orientation.

How to Apply

Please click “Apply Now” to begin your application.

Click here for the full Job Description.