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Business Operations and Support Manager, Rugby Development

The Scottish Rugby Union (SRU)

The Scottish Rugby Union is the governing body of rugby union in Scotland. It is the second oldest Rugby Union, having been founded in 1873, as the Scottish Football Union.

14 May 2022
Full Time
Closing date
30 May 2022

Scottish Rugby has a fantastic opportunity for someone to join the Rugby Development team, working to provide administration management and business operations to support the department. This role is responsible for running the Rugby Development Project Management Office (PMO), maintaining the overall project plan that will help to support Scottish Rugby's strategic goals. This is a very busy role that requires meeting multiple deadlines to a high standard.

Job Purpose

Provide administration management duties and business operations support to the Rugby Development department, enabling them to achieve the aims and objectives of key initiatives. There will be a requirement to be proactive in the coordination of actions across the Rugby Development department and Scottish Rugby as a whole.

Lead and supervise the administration team, whilst establishing better working programmes. This role is responsible for running the Rugby Development Project Management Office (PMO), maintaining the overall Rugby Development project plan that will enable Rugby Development to support Scottish Rugby’s strategic goals.

Key Accountabilities

Project Management

  • Coordination of the Rugby Development Project Management Office (PMO)
  • Maintaining the Rugby Development project plan in Smartsheets
  • Maintain Project Management and operational reports including collating workstream reports and delivering a PMO report monthly

Team Management

  • Responsible for the people management of the administrative team (5 individuals)
  • Responsible for overseeing the delivery of the team’s administrative support to the wider regional teams, coordinating and delegating tasks as required
  • Continuously develop administrative team through cross department training and working, sourcing training opportunities as required

Office Management

  • Organising and storing paperwork, documents and computer-based information
  • Manage kit requirements, ordering, and distribution upon delivery, to all Rugby Development colleagues
  • Office management general duties including responsibility for ensuring all supplies are ordered and distributed via central Office Administration team


  • Responsible for key ‘business as usual’ tasks within Rugby Development, including regional support, for Club Sustainability Fund, Participation Agreements and Quarterly claims process
  • Coordinate and manage the Partnership/Investment Agreement process
  • Attend meetings, as required, to ensure all Rugby Development actions are completed and coordinate meeting attendees for their contribution to the relevant actions
  • Key contact for all major administration activities including PVG, Player Registration and Compliance
  • Develop and document standard process for future years - reviewing current practices and introducing new work programmes as required
  • Work with the Media Manager to support the updating of the website content where required
  • Arrange meetings internally and externally, including venue and catering arrangements, preparation and distribution of agendas, and meeting management for attendees
  • Organising important departmental events from internal away days to external conferences, including the 4 Nations Conference and the Annual Club Development Conference
  • Ensures timely submission of all Council and Board reports, including creation of slides and other documents for key internal and external presentations

Person Specification

Key competencies and behaviours required:

  • Attention to detail: able to work consistently across a number of tasks and produce accurate work and results
  • Critical thinking: able to consider all the elements of a challenge and problem in order to find workable solutions and add value to increase efficiencies
  • Decision making: able to decide on the best course of action, taking into considering the wider context of the situation
  • Collaborative working: able to lead a team and understand how your role contributes to the bigger picture
  • Organisation skills: able to plan personal workload and organise multiple deadlines, time management is a must
  • Personal accountability: able to use your own initiative and use judgement in managing situations and making decisions
  • Effective communication: able to communicate clearly and effectively in a variety of mediums

Key experience and knowledge required:

  • Experience of working at a senior level: demonstrable experience of working with and influencing senior leaders
  • Management experience
  • Experience of managing administrative processes
  • Proficiency in: Microsoft Office and Project Management software

Key qualifications or attainments required:

  • Project management qualification, Prince 2 or equivalent

Additional requirements:

  • Ability to work flexible hours, due to working in sport this may include some evening and weekend working
  • Not essential, but a driving licence would be useful.

Additional Information

Full Time
Job Type
Sports Technology
Rugby Union
Salary information
£ 32,000 - 35,000

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