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Ticket Operations Manager

The FA

The Football Association is the governing body of association football in England and the Crown Dependencies of Jersey, Guernsey and the Isle of Man.

12 Sep 2023
Full Time
Closing date
24 Sep 2023

The Football Association have an exciting opportunity for a Ticket Operations Manager to join the team at the iconic Wembley Stadium. The post-holder will deliver Ticketing Operations with a focus on live music events, helping to provide tailored services for many event owners and ensuring all delivery requirements are met to the highest standards.

About the Team

Looking after our world-class venues, these teams are in charge of making sure everything is safe and operationally ready. From day-to-day maintenance and perfecting pitches for matches to overseeing world-class music concerts, flagship NFL events and facilities upgrades, they're custodians of English football's two national homes.

What will you be doing?

  • Liaise with event owners on ticket pricing and categorisation strategies. Create ticket inventories in consultation with event owners and appropriate stakeholders.
  • Ensure the ticketing policies of each event owner are adhered to.
  • Ensure the ticketing system is accurately configured, and secure for each event.
  • Resource and deliver an event day service including ticket sales, box office collections and handling customer service issues.
  • To review and update the Stadium master manifest ensuring accurate and maximised inventories for each type of stadium event.
  • Manage the delivery of all ticketing related procedures, ensuring a secure and safe ticketing operation with robust management control and fully documented/auditable processes.
  • Provide a full and efficient ticketing service of planning, sales and fulfilment to WNSL and Stadium Event Owners, both for major events and other business requirements.
  • Ensure the effective, timely and secure allocation of the printing and dispatch of tickets to stakeholders.
  • To deliver The FA event ticketing pricing and categorisation strategy maximising revenues and attendance at each event.
  • Provide accurate reporting and analysis for event owners and Wembley management.
  • Deliver exemplary service to both customers and event owners.
  • Executes additional tasks as required in order to meet FA Group changing priorities.
  • Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.
  • As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

  • Proven ability and experience of delivering ticketing system/process.
  • Experienced in venue ticketing systems generally and specifically AV.
  • Experience of understanding and interpreting event budgets.
  • Experience of working effectively with internal and external service providers and statutory agencies.
  • Proficient in Microsoft Office.
  • Flexible approach to working hours.

Beneficial to have:

  • Experience of working in a high-profile multipurpose venue.
  • Strong financial skills.
  • Experience of coaching, mentoring and leading others in a team.
  • Have an understanding of applying health and safety practices in the events industry.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

  • Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
  • Free, nutritious lunches, at Wembley Stadium and St. George's Park.
  • Free private medical cover.
  • A contributory pension scheme.
  • An additional Thank You days leave, volunteering days as well as 25 days annual leave.
  • A hybrid working model offering flexibility on where you work.

How to Apply

Please click “Apply Now” to begin your application.

Additional Information

Full Time
Job Type
Sales & Sponsorship
Supporter Services
Pay Information

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