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Delivery Manager

The FA

The Football Association is the governing body of association football in England and the Crown Dependencies of Jersey, Guernsey and the Isle of Man.

15 May 2024
Full Time
Closing date
23 May 2024

We have an exciting opportunity for a Delivery Manager to join our Digital Technology team located at the National Performance Centre. Reporting to the Senior Delivery Manager, this role is responsible for the accurate and timely delivery of specific technology solutions.

The successful candidate will work closely with the Product Management team and key business stakeholders, this role delivers technology using both internal and third-party development teams and requires experience in both Agile and Waterfall project methodologies.

This role will be initially aligned to our Digital Technology ‘Win' product line, although there may occasionally be a requirement to move the product line to support business priorities. The Win product team works with The FA Technical Directorate at St George's Park by creating best-in-class digital products to support winning Men's and Women's England Teams.

What will you be doing?

Project Delivery:

  • If Agile, use Agile methodology across one or more agile development teams, including:
    • Use of FA Delivery Framework adopting key concepts of Agile PM and Scrum.
    • Working with Product Managers and Product Owners to facilitate effective product planning, backlog management and creating a clear delivery plan.
    • Ensuring ongoing and effective sprint management and communication.
    • Support the day-to-day activities of an agile team and ensure Scrum ceremonies such as sprint planning, stand-ups, sprint reviews and sprint retrospectives take place and are effective.
    • Driving the efficacy of the agile delivery team improving velocity and quality.
  • If Waterfall, ensure projects are delivered on time, in scope and within budget, including:
    • Collection and sign-off of all functional and non-functional requirements.
    • Development and sign-off of high-level solution design.
    • Creation/use of delivery plan with clear milestones and gates.
    • Agreement and sign-off of clear user acceptance criteria.

Project Governance:

  • Agile Projects:
    • Use of FA Delivery Framework adopting key concepts of Agile PM and Scrum.
    • Implement standard metrics to monitor development progress, e.g. velocity, burndown/up and quality.
    • Ensure Agile PM artefacts are written, reviewed and shared as required.
  • Waterfall Projects:
    • Standard FA Waterfall stages, gates and artefacts are communicated, commonly understood and respected.
    • Implement best practice metrics to monitor resource & financial utilisation and progress.
    • Ensure status against time and scope is measured and reported to stakeholders.
  • Ensure central Business Management Project Office reporting requirements are met including RAG status, Sprint/Project Plan and RAID, Product/Project Dashboard.
  • Ensure a Steering Group with senior stakeholders is in place for Product/Project delivery review.
  • Ensure all projects follow standard FA IT change control processes and that releases are communicated in an effective and timely manner.
  • Manage risk effectively and escalate issues appropriately.


  • Support the development and continuous improvement of IT policies specifically the adoption of agile delivery best practice.
  • Represent Digital Technology on cross-functional Product/Project teams and promote collaboration and mutual understanding of delivery methodologies.
  • Executes additional tasks as required in order to meet FA Group changing priorities.
  • Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.
  • As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

  • Demonstrable history of successfully delivering IT projects in both Agile and Waterfall methodologies across all stages of the software development life-cycle.
  • Excellent stakeholder management skills.
  • Excellent interpersonal skills, relationship building, communication, and influencing.
  • Ability to work under pressure and tight deadlines.
  • Effective communicator for all levels of the organisation – both written and verbal.
  • Good judgement: identify project sensitivities, make good decisions and know correct escalations.
  • Ability to manage cross-functional teams without line-management responsibilities.

Beneficial to have:

  • Scrum Master certification.
  • Agile Project Manager Practitioner.
  • Other Project Methodology Certification e.g. Prince.
  • Experience working in an elite sports environment.
  • Experience/knowledge of football at any level.
  • Experience in using some or all of Smartsheet, Teams, Miro, JIRA and Confluence.
  • Experience with Player Performance Analysis software, processes and platforms.
  • Comfortable managing data-focused projects such as data integrations and reporting.
  • Experience working with third-party SaaS solution providers.

Important note to candidates - the successful candidate will be required to be on-site at the National Football Centre in Burton Upon-Trent. Although there is a hybrid model in place for this role, the successful candidate will need to be on-site in SGP for the days required in office with no exeptions.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

  • Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
  • Free, nutritious lunches, at Wembley Stadium and St. George's Park.
  • Free private medical cover.
  • A contributory pension scheme.
  • An additional Thank You days leave, volunteering days as well as 25 days annual leave.
  • A hybrid working model offering greater flexibility.

How to Apply

To apply for this role, please click ‘Apply Now’ to begin the online application

Applications close on 23rd May 2024

Additional Information

Full Time
Job Type
Media & Digital
Sports Technology

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