About the Role
Tennis Wales is the Governing Body of tennis in Wales. Our vision is tennis opened up across Wales, and we aim to grow tennis by making it relevant, accessible, welcoming & enjoyable across the country. The Administrator provides operational and administration support to our participation and performance teams and provides great customer service and support externally. This role requires good organisation, administration and communication skills to work well across various teams in the business.
Key Roles and Responsibilities
- Provide great customer service by administrating the Tennis Wales Coach Development Centre (CDC), being a point of contact for all coach qualifications, development courses and teacher training bookings and enquiries.
- Liaise with tennis venues and tutors to book courts for qualifications and training courses taking place throughout the year, liaising with the Finance Officer to make payments.
- Work with the Communications Lead to market & promote qualifications and training courses across Wales.
- Coordinate the annual CDC calendar that includes all our tennis qualifications, training courses and learning opportunities, including safeguarding and first aid.
- Provide reporting on course and qualification bookings throughout the year to monitor and report on our progress.
- Administer our annual calendar of tennis competitions across Wales (including attendance at events from time to time), booking referees, officials and venues as required.
- Act as a point of contact for competition related enquiries from venues, officials, coaches, parents and players offering excellent customer service, supporting the Competition & Events Manager
- Maintain databases and reporting to support the Competitions Teams to report on progress throughout the year.
- Provide administration support to the County and National Performance Programmes and associated squads (including attendance at activities from time to time).
- Act as a point of contact for performance related enquiries from venues, coaches, parents and players offering excellent customer service, supporting the Head of Performance.
- Administer Tennis Wales trips, camps and activities, working with the Head of Performance and Safeguarding Officer to deliver a great experience for players in a safe environment.
- Organise kit and clothing for county and national teams in Wales.
- Provide great customer service as point of contact for customer and stakeholder queries on behalf of the participation team signposting to team members for help and advice as required.
- Administration and operational support to the Heads of Participation and Performance as required.
- Support Tennis Wales efforts to ensure registered venues in Wales are safe to practise, protecting children & vulnerable adults playing tennis across the country in partnership with colleagues in Tennis Wales and statutory agencies.
- Any other reasonable duties required from time to time to ensure effective business operation.
- Support the administration of our accreditations with the NSPCC and UK Anti-Doping.
Experience - Essential
- Experience of working in an administration and/or operations role, involving regular contact with customers and stakeholders.
Experience - Desirable
- Experience of content management systems for website and production of newsletters and other communications content.
- Knowledge & experience of working in tennis or sport with clubs, coaches and volunteers.
Knowledge and Skills - Essential
- Excellent communication (written, verbal and listening) skills.
- Excellent organisation and planning skills with exemplary attention to detail.
- Ability to manage time effectively and prioritise own workload.
- Ability to manage and influence others effectively including colleagues and external stakeholders to ensure tasks are completed successfully.
- Ability to manage multiple projects and priorities working to deadlines.
- Excellent IT skills and experience using Outlook and Microsoft packages including Word & Excel.
Knowledge and Skills - Desirable
- Effective budget management and scrutiny skills along with ability to provide clear performance management information to colleagues.
- An ability to communicate (written, verbal and read) through the medium of Welsh.
- Full UK driving license and access to a car.
HOW TO APPLY
Should you wish to apply, please click 'Apply Now' to begin the online application process and attach your CV along with a covering letter of no more than 2 sides of A4 clearly evidencing your skills and experiences aligned to the job description and person specification within the link below.
The closing date for this position is 5pm on Friday 13th January.
Interviews are scheduled to take place on Wednesday 25th January 2023.
Tennis Wales is an equal opportunities employer and would appreciate it if you could also complete our Diversity Monitoring Form. https://bit.ly/3n2YzSJ
If you would like an informal discussion about the role please contact Jamie Clewer, Head of Participation via e-mail [email protected]
and come back later!