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Course Administrator

Swim England

Swim England is the national governing body for swimming, diving, water polo, open water swimming, and synchronised swimming in England.

22 Jun 2022
Full Time
Closing date
4 Jul 2022

About The Role

We are seeking a Course Administrator to join our team on a full time basis (35 hours per week). Where possible flexible working requests will be considered, this role will be based within our SportPark office in Loughborough, with some home working. This is an exciting opportunity working within the Institute of Swimming as part of a busy team, you will be responsible for providing excellent customer service ensuring accurate and timely coordinating, administration and resulting support in all aspects of the learner, tutor and customer experience, in line with the Institute’s customer service standards.

Reporting to the Administration and Operations Leader, you will be responsible for the delivery of an effective course administration service to the Institute of Swimming and its stakeholders in conjunction with the wider team and line manager, ensuring that all aspects of administration across all of the Institute’s systems are completed accurately and timely.

To find out more about the role, download the full Job Description and Person Specification.

Key Relationships

  • (The breadth of collaborative working and influence over internal / external stakeholders)
  • Establish and maintain a good working relationship with the following stakeholders with the purpose of administering and resulting the Institute of Swimming’s suite of training programmes:
  • Quality team members
  • Key contacts at training venues
  • Tutors
  • Learners
  • Team members from other departments who are key to the service provided by the Institute of Swimming
  • Actively foster two-way communication with stakeholders to increase understanding and cooperation.

Professional Expertise

  • (The degree of technical knowledge & experience which is needed)
  • Uses professional administrative expertise to ensure that all courses are administered and resulted accurately and in good time.
  • Develops and maintains a good knowledge of the Institute’s systems and training programmes, in order to provide guidance when resolving queries for internal and external stakeholders.
  • Use excellent customer service skills in order to communicate effectively across all levels and channels of communication

About You

The successful candidate must:

  • Have excellent customer service skills
  • Have comprehensive IT skills, including good working knowledge of all Microsoft Packages
  • Excellent communication skills in person, via telephone and email
  • Excellent organisational skills

Download full job description and person specification

So if you feel you have the suitable skills and attributes for this position then we would like to hear from you.

Please be advised that we cannot offer visa sponsorship and that you must have right to work in the UK to apply or be considered for this role. If you are a non UK/EU National, you must have an appropriate working Visa to undertake employment. You must also be working within the UK to apply or be considered for this role, due to the public liability insurance Swim England holds.

Swim England and the Institute of Swimming are committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment. We are committed to inclusion and embrace the spirit of all equalities legislation. Where possible we will always make reasonable adjustments for accessibility to anyone who requires it.

How to Apply

To apply for this role, please click 'Apply Now' to begin the application. You will require an up to date CV for this application.

Applications close on 4th July 2022

No Agencies Please

Additional Information

Full Time
Job Type
Salary information
up to £ 20,933

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