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Duty Manager (Maternity Cover)

Surrey Sports Park

Surrey Sports Park is at the heart of sport and physical activity in Surrey, and our mission is to deliver the best possible sport, health, and wellbeing experience to our University of Surrey students and to the wider SSP community.

Posted
20 Nov 2022
Status
Full Time
Location
England
Closing date
1 Dec 2022

An opportunity has arisen within the Operations department for a proactive, self-motivated and highly organised individual to join our team as a Duty Manager on a 12 month fixed-term maternity cover.

You will be responsible for supervising the provision of excellent customer services and the day-today operations of the centre. This will include; cleaning, maintenance, preparation of areas & equipment for sessions as appropriate and contributing to the health and safety of such activities. The role will include working early morning, late evenings and weekends on a rota basis.

The post-holder will have previous experience in a supervisory role, will hold a National Pool Lifeguard Qualification (or equivalent) and also a First Aid Certificate. Understanding the importance of Health and Safety in the leisure industry is essential and the candidate should have the ability to deliver a high quality service with minimum supervision. The post-holder should have experience within a wet & dry facility and will be expected to build effective working relationships within the teams, with colleagues and with external partners. They should also be adaptable & flexible and will have the ability to deal with customers and their queries and concerns with tact and diplomacy.

Key Responsibilities

  1. Act as the direct line manager on a daily basis for the operational team, including performance management and developing the skills of the team, provide continuous employee feedback through appraisals
  2. Ensure that Operational team work closely with all departments to ensure the safety and security of guests, staff and the facilities and Communicate effectively to a broad range of staff.
  3. Act as an escalation point for guest issues and ensure prompt resolution of guest operational complaints.
  4. Assist in the organisation of sporting or leisure events and Assist guests with use of the facilities and activities and encourage maximum use of the Centre.
  5. Ensure the security and general cleanliness of the centre.
  6. Along with other Operational team members act as the main First Aiders for SSP and Provide poolside supervision when necessary, provide water-based rescues as required.
  7. Ensure correct staff supervision numbers as required to ensure safety of Sport Park operational activities and Provide leadership and guidance to the Operational Team
  8. Assist Operational Managers in maintaining and hitting budget and KPI targets

N.B. The above list is not exhaustive.

If you would like to discuss this role further please contact Adam Clarke on 01483 684890 or email [email protected]

The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable.

Please note CVs cannot be accepted without a completed application form.

Surrey Sports Park is committed to being an equal opportunities employer.

Please be aware this role could close earlier if the current post holder returns from maternity leave.

The full job description and person specification is available to download - Job Description

How to Apply

Please click 'Apply Now' to begin the application process.

In return we offer a generous pension, relocation assistance where appropriate , flexible working options including job share and blended home/campus working locations (dependent on work duties), access to world-class leisure facilities on campus, a range of travel schemes and supportive family friendly benefits including an excellent on-site nursery.

Click here to find out more about the benefits we offer to support you.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.


Additional Information

Status
Full Time
Job Type
Stadium / Facilities Management
Sport
Health & Fitness
Multi-sport
Salary information
from £27,138

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