Client Services Coordinator (Maternity Cover)
Surrey Sports Park
Surrey Sports Park is at the heart of sport and physical activity in Surrey, and our mission is to deliver the best possible sport, health, and wellbeing experience to our University of Surrey students and to the wider SSP community.
- Posted
- 5 Aug 2022
- Status
- Contract - Fixed Term
- Full Time
- Location
- England
- Closing date
- 18 Aug 2022
An opportunity has arisen within the Client Services team for a proactive, self-motivated and highly organised individual to join our team in a fixed term maternity cover role.
The Client Services team are a central point in the operations of Surrey Sports Park and work closely with all other departments to facilitate student and community sport activity, member programmes, elite teams and athletes and major events.
The post-holder will provide high quality communications and administrative support to the clients and the relevant teams within Surrey Sports Park. They will be expected to build effective working relationships within the teams, with colleagues and with external partners. The successful candidate will be expected to take informed operational decisions and actively identify opportunities for communications and new business.
The successful candidate should be educated to degree level and have relevant experience in implementing administration strategies, managing external partners and the handling of data. In addition, the post holder will be able to demonstrate excellent organisational and communication skills, along with adaptability, attention to detail, openness to change and personal motivation in all aspects of their work.
Strategy
Surrey Sports Park is at the heart of sport and physical activity in Surrey, and our mission is to deliver the best possible sport, health and wellbeing experience to our University of Surrey students and to the wider SSP community. We provide strategic added value to the University by delivering an outstanding student experience through social and competitive sport and providing an excellent environment for wellness and fitness for Surrey staff and students, and our community impact is significant both culturally and physically. The team is passionate and high performing, and the business model requires us to deliver a self-sustaining, well managed and customer service focused business.
Job Purpose
The Client Services Team manages all facility, activity and events bookings within Surrey Sports Park. The key areas of focus are student and community sport activity, member programmes, elite teams and athletes and major events.
Reporting to the Client Services Manager and working within a small team, the role provides a service to all internal business areas and account management to a range of external clients.
Key Responsibilities
This document is not designed to be a list of all tasks undertaken but an outline record of the main responsibilities (5 to 8 maximum) and should be read in conjunction with the accompanying Job Purpose.
- Managing and processing a significant amount of in-bound (web, email, telephone and personal) booking and service requirements from a range of clients and facilities
- Working closely with all relevant internal business areas to book, coordinate and manage the facility space and inventory required to deliver a complex range of activity
- Manage and develop key internal and external client relationships
- Provide management with information on the range of bookings and activities being processed, using analytical thinking to identify areas of opportunities and range of activity,
- Uphold high standards of attention to detail and organizational skills to ensure professional delivery of service
- Ability to generate revenue and highlight and cross sell a range of SSP services to clients
- Liaise closely with the operations team and relevant staff to fully service and deliver client requirements which will, at times, include producing briefing notes
- The post holder will be expected to, on an ongoing basis, continue to assess and provide their line management with suggestions to improve how the department provides relevant and accurate information and complete projects accordingly. Represent SSP and UOS as appropriate
How to Apply
Please click 'Apply Now' to begin the application process.
If you would like to discuss this role further please contact Duncan Ross at [email protected]
The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable.
Please note CVs cannot be accepted without a completed application form.
Surrey Sports Park is committed to being an equal opportunities employer.
This role does not meet the salary requirement for Certificate of Sponsorship.