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Match day Accessibility Executive

Surrey County Cricket Club

Surrey County Cricket Club (Surrey CCC) is a first-class club in county cricket, one of eighteen in the domestic cricket structure of England and Wales.

Posted
22 Jan 2024
Status
Part Time
Location
England
Closing date
26 Feb 2024

Who are we

Surrey County Cricket Club is committed to making sure cricket is a game for everyone. We believe that cricket should be based on the concepts of fair play, teamwork, and meritocracy and we know that there is work to do to make cricket truly accessible. We are looking for people to join us on the journey of handing cricket over to future generations as the most inclusive and diverse sport in the world.

What you’ll do

  • Liaise and work closely with the Accessibility Liaison Officer and Volunteers.
  • Facilitate the safe entry into the venue for all supporters with accessibility needs.
  • Be always available during the event to assist fans with accessible needs and respond quickly to any requests for assistance.
  • Have a caring and compassionate approach to fans with any disability placing their safety, wellbeing, and enjoyment of the event at the heart of everything you do.
  • Deal appropriately and in confidence with personal sensitive information regarding supporters who are in your care.
  • Remain calm, displaying a high level of patience in challenging circumstances.
  • Assist fans and guests around the venue, to their seats and to the quiet/sensory rooms.
  • Ensure accessible seats are available to those who need them. Once seated, check on fans in these areas to ensure they have everything they need.
  • Direct fans and guests to accessible toilets, ensuring responsibility for radar keys and returning them to the Accessibility Liaison Officer at the end of the match.
  • Return wheelchairs to each reception areas when applicable.
  • Assist with matchday setup, including setting up equipment in sensory and quiet rooms, and inspecting other functional areas (i.e. accessible seats).

Requirements

The successful candidate will have the following experience / skills / qualities:

  • We are looking for applicants with experience working in events or major stadia, preferably with some experience in customer service, accessibility and/or welfare.
  • Naturally be caring, patient, and calm at all times.
  • Great team player and communicator.
  • An understanding of safeguarding, the Equality Act 2010, and current Disability legislation (desirable).
  • Motivated by a passion for quality and great customer service delivery.
  • A “can-do”, customer-focused, proactive attitude.

This role is subject to a satisfactory enhanced DBS Check.


Closing date is 26th February 2024

We want to make all opportunities at Surrey County Cricket Club accessible to anyone who wants to apply. If submitting a written application is not the best way to tell us about your skills and experience, please let us know and we will discuss it with you.

We actively encourage people from a variety of backgrounds to apply. We are particularly keen to hear from people self-identifying as from global majority backgrounds and from candidates who self-identify women. We’re keen to tell you about what we are doing to promote diversity and inclusion in the game of cricket and you can view our EDI Plan here: https://www.kiaoval.com/equality-diversity-and-inclusion/

Surrey County Cricket Club will ensure that all existing and potential employees receive equal consideration and is committed to the elimination of unlawful or unfair discrimination on the grounds of any of the protected characteristics.

Surrey County Cricket Club is committed to safeguarding and protecting the children, young people and adults at risk that we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records if required and the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation.

Benefits

This is a casual contract position, working variable hours for major matchdays held at The Kia Oval, across the week (including evenings and weekends).

You will be paid £11.95 per hour plus holiday pay. (We pay London Living Wage)


Additional Information

Status
Part Time
Job Type
Event Management
Stadium / Facilities Management
Sport
Cricket
Pay Information
£11.95 per hour

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