Relationship Coordinator Header Image.

Relationship Coordinator

Soccer Assist

Soccer Assist have a 100% success rate for placing our players on a soccer scholarship in the US, with an average of a 75% scholarship offer.

15 Jun 2022
Full Time
Closing date
31 Jul 2022

Roles and responsibilities will include, but are not limited to the following:

Promotion of client

  • Successfully place Soccer Assist clients by securing scholarship offers on their behalf
  • Liaise with clients and US coaches to secure best possible deals
  • Negotiate scholarship contracts and close agreements to maximize savings for family
  • Manage a portfolio of assigned clients effectively
  • Work effectively within the placement timeframe

Relationships with US coaches

  • Build and retain relationships to ensure opportunities will be available for clients
  • Create and maintain an onboarding US coach strategy
  • Build and maintain strong, long-lasting customer relationships
  • Continuous research to find US universities recruiting needs
  • Increase US coaches contact/network
  • Liaise with US coaches and US Admissions staff (including outbound calls and emails)
  • Handle inbound enquiries from US coaches in a timely manner

Administration duties

  • Update database/CRM with notes/data on a weekly basis and ensure all relevant information is captured throughout the process
  • Maintain the speed and quality required for each CRM dashboard stage
  • Ensure clients have successfully created their athletes profile on website

Placement process

  • Understand and retain information about the US route and the Soccer Assist process
  • Once client handed over from Account Coordinator, understand their requirements and needs
  • Remain in constant contact with Account Coordinator to be aware of any changes to clients needs and requirements
  • Consistently offer excellent customer service and successfully place all clients for required class
  • Liaise with parents during process when needed

Showcase events

  • Support the planning and smooth running of all showcase events alongside Relationship Executive and Relationship Manager
  • Invite and organise all attendees for showcase events into equal teams, and keep spreadsheet up to date with confirmed attendance in the lead up to the event
  • All hands on deck approach on the day of event, to ensure a great experience for clients

Every job has its requirements. These are ours;

  • High attention to detail to ensure we deliver an excellent service across all our events and projects.
  • Expert knowledge of US collegiate sport - ideally a former US college coach or US college student-athlete. Knowledge of the SAT exam, VISA process, and college eligibility is desirable.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail.
  • Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive.
  • Relevant administration/recruitment experience.
  • Experience with MS Office (particularly MS Excel) is essential.
  • Excellent verbal and written communication skills are essential. This includes professional email etiquette, timely responses, call-backs and being able to clearly and effectively communicate with individuals.
  • Excellent listening, negotiation, and presentation skills.
  • Always put in the activity in order to get the results expected - no shortcuts!
  • Take ownership and be accountable for your actions

The Package

  • Starting salary: £20,000-£22,000
  • 28 days paid holiday entitlement + additional Birthday holiday entitlement
  • Company NEST pension scheme
  • Paid travel expenses
  • Monthly team activities
  • Opportunity to progress within the company

How to Apply

To apply, please send your CV and cover letter to our team by clicking 'apply now'

Additional Information

Full Time
Job Type
Culture & Leadership
Salary information
£ 20,000 - 22,000

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