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Marketing & Supporter Services Assistant

Queens Park Rangers

Queens Park Rangers Football Club, commonly abbreviated to QPR, is a professional football club which compete in the EFL Championship.

Posted
20 Jan 2023
Status
Internship
Location
England
Closing date
10 Feb 2023

Queens Park Rangers Football Club is defined by a strong sense of community, innovation and ambition. Working at Loftus Road Stadium is a fantastic opportunity to drive these values.

An opportunity will be available in August 2023, to join QPR’s dynamic Marketing team and to contribute to the planning and delivery of QPR’s innovative marketing activity.

You can use your skills and experience to help us enhance the fan experience through digital marketing communications and customer relations.

The Marketing & Supporter Relations Assistant will report to the Digital Marketing Manager.

Sandwich Year Opportunity (12 months) - Commencing August 2023

Salary In line with National Minimum Wage and National Living Wage

Part-time 30 hours per week


Key Responsibilities

  1. Assisting with the clubs’ digital marketing communications, including the creation of the weekly e-newsletter and targeted campaigns.
  2. Support the growth of incremental sales across departments including ticketing & retail through digital & fan engagement activities.
  3. Data extractions and analysis of fan database.
  4. Assist with the delivery of Club Partners’ contractual digital requirements.
  5. Assist with achieving and exceeding a best in class digital fan experience for fans.
  6. Assist with the delivery of international fan engagement.
  7. Assist with the club-wide programme to improve supporter relations and fan experience on match days and non-match days.
  8. Assist with the implementation of customer experience improvements when needed, in line with the club’s brand values and the external requirements of the Football League.
  9. Assist with providing timely responses to supporter services correspondence.
  10. Comply with all company policies/procedures. Adhere to all company regulations regarding policies, procedures, safeguarding, health, safety and security.
  11. All other duties that may arise from time to time and fall within the scope of this position.

Person Specification

Qualifications/Licences

  • Studying/working towards a related degree.

Experience

  • Have a sound understanding of key marketing functions.
  • Experience of working with data.
  • Have worked in customer services or have an understanding of what good customer services is.

Skills

  • Excellent writing skills with an eye for detail.
  • Good computing skills, including some experience of Excel.
  • A self-starter, proactive in finding solutions to issues big or small.
  • Excellent communicator with a positive, collaborative and flexible style.
  • Have a good understanding of the football environment.
  • A genuine interest in marketing.

As a small and tight knit team Queens Park Rangers Football Club recognises the need for all staff to work in a multi-disciplinary manner to encourage personal development and build team spirit to enable the Club to achieve its objectives.

This job description is intended as a guide to the main responsibilities and is not intended to restrict any individual in the performance of other duties as required by the company.

How To Apply:

If you are keen to be part of a forward thinking and developing department within an ambitious Club then please download and complete a QPR Employment Application Form - Application form

Please click 'Apply Now' to email your completed application form to our recruitment team with the subject title ‘Marketing & Supporter Services Assistant’.

The closing date for receipt of applications is 5pm on Friday 10 February 2023. Please note only shortlisted applicants will be contacted.

QPR in the Community Trust is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed.

Queens Park Rangers Football Club and QPR in the Community Trust are committed to Equality


Additional Information

Status
Internship
Job Type
Marketing & Communications
Supporter Services
Sport
Football

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