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Ticket Executive

Portsmouth F.C.

Portsmouth Football Club is an English professional association football club in Portsmouth, Hampshire.

Posted
5 Sep 2022
Status
Part Time
Location
England
Closing date
30 Sep 2022

Role summary

An exciting new opportunity has arisen at the Portsmouth Football Club, as we are seeking to recruit Ticketing Executives to join our front of house ticketing team.

The successful candidates will be required to sell both match day tickets and season tickets for Portsmouth Football Club and Pompey Womens. The role will require you to complete general admin duties relating to the sale and maintenance of tickets whilst delivering the most premium customer service at all times.

If you are looking for a new challenge, please apply now!

Key Tasks

  • Process ticket request face to face or over the phone
  • Reporting to the Supervisor, you will be the face of the ticket office, deal with queries for fans booking online
  • Act as a custodial of the data collected during the ticketing process
  • Deliver the highest standard of service for our fans by ensuring their needs and queries are met professionally whilst attempting to always exceed their expectations.
  • Resolve queries via email, telephone, face to face
  • Ensure all transactions are balanced up at the end of each working da
  • Work alongside other departments to ensure smooth operational activities
  • To work flexibly as required around match days, including weekends

Requirements of the role:

  • Customer service experience preferred
  • Previous ticketing experience desirable, but not essential
  • Friendly, with a can-do attitude
  • Able to work in pressurised environment
  • Excellent communication skills
  • Flexible approach to work

General information

We’re committed to diversity and inclusion and want people from all walks of life to apply for our vacancies. We are a disability confident employer and will make reasonable adjustments throughout the recruitment process to help you. If you need any support with your application, please get in touch with us. We are happy to help.

Safeguarding


Portsmouth Football Club is committed to the safeguarding and welfare of all children, young people and adults at risk and this is endorsed by the club’s board. We are committed to ensuring that any club related activity will be in a safe environment where children, young people and adults at risk are protected from harm or abuse whilst under our care.

The club have a safer recruitment policy which sets out our practice to ensure all staff and volunteers are suitable to work with children, young people and adults at risk.

As part of our safer recruitment policy we ask every successful candidate to give their consent for us to obtain two written references and to provide us with documentary proof of qualifications.

The successful candidate will also be subject to (please delete as appropriate) a basic/ standard/ enhanced level DBS check along with completing a self-declaration form as part of the recruitment process.

How to Apply

Please send your CV and cover letter to Lina Small by clicking 'apply now'


Additional Information

Status
Part Time
Job Type
Commercial
Sport
Football
Pay Information
National Minimum Wage

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