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Commercial Coordinator

Norwich City F.C.

Norwich City Football Club is an English professional football club based in Norwich, Norfolk and they will compete in the EFL Championship in the 2022–23 season.

20 Jun 2022
Full Time
Closing date
11 Jul 2022

Full Job Description

An exciting opportunity has arisen for an experienced candidate to join the Commercial Team at Norwich City Football Club in the role of Commercial Coordinator. The Commercial Team are responsible for retaining and securing new revenue streams for the football club, both short and long term.

This position will support the Junior Development and Memberships Manager focusing on the club’s membership scheme, matchday experiences and junior fanbase, with a focus on growth, engagement, and retention. The role will also play a key part within the wider Commercial Team assisting the delivery of essential matchday and non-matchday activity.

Key tasks/responsibilities include, but are not limited to:

  • Assist with the administration and fulfilment of all junior and adult memberships and membership renewals.
  • Assist with the day-to-day response to supporter queries and enquiries via all customer service channels including email, and telephone providing an excellent level of customer service to supporters at all times, demonstrating the willingness to go the extra mile.
  • Assist with the delivery of all junior and adult membership events.
  • Ensure the Junior Canaries website is continuously updated whilst maintaining a best-in-class junior experience.
  • Working with the Club’s Marketing and Communications Teams, assist with the creative development of sales materials including newsletters, promotional campaigns, and materials. Assisting with the development and delivery of membership and junior experience marketing campaigns across all channels.
  • Working with the relevant stakeholders, deliver and develop the Junior matchday activities, with a focus on the matchday FanZone.
  • Receive and manage partner ticket requests, including seasonal and occasional hospitality, general admission and away match ticketing
  • Receive, collate and organise partner artwork files for perimeter LED, mid-tier LED, big screen, concourse TV, StatTV and matchday programme assets
  • Print and distribute official team sheets on matchday
  • Prepare matchday photography for partner access, post-match

The ideal candidate will have a strong work ethic, team-oriented attitude, and enthusiasm about contributing to the success of the Commercial department and Club. They will also have demonstrable experience within a fast-paced environment and understand the importance of excellent communication skills.

To apply for this role, please click 'Apply Now' to begin the application.

Closing date: Monday 11th July 2022

Norwich City Football Club are committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

Norwich City Football Club is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in the workplace. Please be aware that a criminal disclosure and identity check will be carried out for this post. Engagement will be subject to a satisfactory DBS disclosure.

Additional Information

Full Time
Job Type
Salary information
from £ 20,592

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