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Retail Operations Manager

Marylebone Cricket Club

Marylebone Cricket Club is the world's most active cricket club, the owner of Lord's Ground and the guardian of the Laws of the game.

21 Jun 2022
Full Time
Closing date
3 Jul 2022

Marylebone Cricket Club (the Club) is the world’s most active Cricket Club, custodian of the Laws of Cricket and is also the owner of Lord’s Ground, affectionately known as the “Home of Cricket.” The MCC and Lord’s brands are renowned worldwide and are synonymous with excellence, prestige and providing an enjoyable customer experience, whether at an international Cricket Match or a special event

The role manages the in-ground Retail operations, Lord’s Shops on match, non-match, and event days and will oversee the in-house e-commerce platform. It will include driving national and international sales, evolving stock and POS systems, visual merchandising, all stockroom and stock control responsibilities, and full time and casual staff management, including training and development

MCC is committed to being an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, sexual orientation, gender identity, disability, national origin, religion, sex, and or other legally protected status.


  • Proven Retail Management experience, specifically within a Sports or Event Retail environment
  • Experience managing or operating an e-commerce platform within a Sports or Event Retail environment
  • Exceptional customer focus, with the ability to achieve and maintain an exceptional level of service
  • Solid knowledge of stock management processes and procedures
  • Strong working knowledge of Microsoft Office including Word, Excel, Outlook, and PowerPoint
  • Able to motivate a team, work in a team and independently
  • Ability to forge and maintain close working relationships stakeholders at all levels
  • Collaborative approach and able to work across numerous areas of the operation
  • Outstanding attention to detail and a conscientious, professional approach
  • Exceptional organisational and time management skills
  • Excellent written and oral communication skills
  • Self-motivated and ability to use initiative
  • Tact, discretion, and the ability to work quickly under pressure
  • High standard of personal presentation
  • Punctual and a flexible approach to work content and working hours
  • Trustworthy, hardworking, and dependable

Full details can be found within the Job Profile via this LINK



  • We make informed decisions
  • We cut out inefficiency and complexity
  • We ensure that everything we do looks, sounds, and feels high quality


  • We are welcoming hosts to people of all cultures and backgrounds
  • We pride ourselves on impeccable manners
  • We work with other organisations for the good of the game


  • We set our own high standards
  • We constantly seek out better ways of working
  • We encourage people to be imaginative in their work

Skills and ability testing will form part of the selection process

How to Apply

Please click 'Apply Now' to submit your CV and a covering letter, stating salary expectations, for the attention of Elizabeth Eludinni, Human Resources Advisor.

Additional Information

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