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Operations Manager - Events & Experiences
Marylebone Cricket Club (MCC)
MCC is the world's most active cricket club, the owner of Lord's Ground and the guardian of the Laws of the game.
Job Posted- 10 Jan 2025
Status- Full Time
- Permanent
Location- England
Closing date- 31 Jan 2025
An exciting opportunity has arisen for an Operations Manager to join the award-winning in-house food and beverage team, operating across unique and different spaces, with the prestige of delivering inside the world-famous Grade II listed Pavilion. You will manage the front of house team in the service delivery of a variety of events at Lord’s including high profile dinners, conferences, weddings and receptions. This role will work closely with the Staffing Manager and the wider Food & Beverage Team to deliver service excellence.
Additional core duties for this role include; assist with the training and development of the casual workforce to the required standards of operation with a view to delivering excellence and offering an enhanced customer experience, managing client tastings; liaising with the kitchen team over menus and service style; and ensuring standard operating procedures for all venues in the Ground are followed.
MCC is committed to being an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, sexual orientation, gender identity, disability, national origin, religion, sex, and or other legally protected status.
REQUIRED SKILLS AND EXPERIENCE
- Experience in a front-of-house management, customer service role in events or hospitality, running high profile private dinners, conferences, weddings and receptions.
- Strong communication, presentation and interpersonal skills.
- Customer service focussed with a strong track record of leading and managing staff.
- Exceptional organisational and multitasking skills.
- Ability to remain calm under pressure and adapt to changing circumstances.
- Detail oriented and solution based.
- Excellent planning and admin skills.
- Willing to work evenings and weekends.
Full details can be found within the Job Profile via this LINK
Skills and ability testing will form part of the selection process.
How To Apply:
Please click 'Apply Now' to submit your CV and a covering email/letter, stating salary expectations to our recruitment team.