Operations Manager - Evenets & Experiences
Marylebone Cricket Club (MCC)
MCC is the world's most active cricket club, the owner of Lord's Ground and the guardian of the Laws of the game.
- Posted
- 25 May 2023
- Status
- Full Time
- Permanent
- Location
- England
- Closing date
- 5 Jun 2023
An exciting opportunity has arisen for an Operations Manager to join the award-winning in-house team, operating across unique and different spaces, with the prestige of delivering inside the world-famous Grade II listed Pavilion. You will operationally deliver a variety of events at Lord’s including high profile dinners, conferences, weddings and receptions. This role will work closely with the Staffing Manager and the wider Catering Team to developing staff to deliver service excellence in the Front of House Team.
Additional core duties for this role include; assist with the training and development of the casual workforce to the required standards of operation with a view to delivering excellence and offering an enhanced customer experience, managing client tastings; liaising with the Kitchen team over menus and service style; and ensuring standard operating procedures for all venues in the Ground ae followed. This role will also be required to deliver all operations within the agreed monthly forecast and budget.
MCC is committed to being an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, sexual orientation, gender identity, disability, national origin, religion, sex, and or other legally protected status.
REQUIRED SKILLS AND EXPERIENCE
- Proven function operator, with experience of running high profile private dinners, conferences, weddings and receptions
- Experience of multi-site operations and managing a large team
- Strong communication, presentation and interpersonal skills
- Customer service focussed with a strong track record of leading and managing staff
- Detail oriented and solution based with an analytical approach to innovate service and inform and deliver training content
- Positive, flexible and composed
- Strong leadership skills in monitoring and upholding standards, maintaining relevant accountability across all levels of the team
- Excellent planning and admin skills
Full details can be found within the Job Profile via this LINK
VALUES AND BEHAVIOURS
SMART
- We make informed decisions
- We cut out inefficiency and complexity
- We ensure that everything we do looks, sounds and feels high quality
ATTENTIVE
- We are welcoming hosts to people of all cultures and backgrounds
- We pride ourselves on impeccable manners
- We work with other organisations for the good of the game
ORIGINAL
- We set our own high standards
- We constantly seek out better ways of working
- We encourage people to be imaginative in their work
Skills and ability testing will form part of the selection process
How To Apply:
Please click 'Apply Now' to submit your CV and a covering email/letter, stating salary expectations to our recruitment team.