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Customer Service Executive

Manchester United

Manchester United is one of the most popular and successful sports teams in the world, playing one of the most popular spectator sports on Earth.

5 Jun 2024
Full Time
Closing date
24 Jun 2024

The Purpose:

The Supporter Services Centre provides Manchester United’s valued fans, members, season ticket holders, and prospective customers with support on all sales and service queries around ticketing, membership, hospitality, match day updates and more.
As a Sales and Service Executive you will be responsible for ensuring enquiries are handled in an informed and highly professional manner, identifying effective solutions where appropriate. To deliver against all sales and performance targets, whilst providing the best customer experience possible, through identifying opportunities to recommend additional Manchester United products.
This role forms a key part in achieving our wider business objectives of delivering revenue generation through intelligent promotion of club products, whilst also ensuring an exceptional experience for each of our 5m+ annual customer interactions.

The Role:

  • Lead by example by delivering against all personal targets & objectives.
  • Deliver exceptional service during every interaction with our supporters.
  • Ensure ownership and accountability for performance delivery and address any training and development needs utilising available resources and management support.
  • Work with the management team to identify and deliver positive change and business efficiencies.
  • Handling enquiries via telephone calls, emails, and face-to-face (inbound and outbound) alongside sensitive cross promotion of all product lines.
  • Delivering first contact resolution with all supporter enquiries, whilst ensuring all complaints and areas of supporter dissatisfaction are handled appropriately and to the high standard expected of the club.
  • Ensure every interaction with the Club is delivered to the highest standard of professionalism, accuracy and in line with club and department guidelines.

The Person:

  • Previous experience in a fast-paced Contact Centre environment.
  • Ability to provide exceptional customer service by resolving queries and complains quickly and effectively.
  • Ability to work consistently to targets.
  • Excellent communication skills, self-motivation, and ability to work under pressure.
  • An ability to contribute new ideas to help deliver personal and team operational performance.

The Package:

  • Basic Salary £24,610 p.a. plus £120 fee per matchday.
  • Bonus structure and fantastic incentives in place for team members that reach individual sales targets
  • Comprehensive training and continuous support in the role.

How to Apply

Please click “Apply Now” to begin your application.

Additional Information

Full Time
Job Type
Supporter Services
Pay Information

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