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Service Delivery Engineer
Manchester City
City Football Group (CFG) is the holding company established to oversee the creation and administration of a network of linked clubs and other footballing operations under the aegis of Manchester City.
Job Posted- 9 Jan 2025
Status- Full Time
Location- England
Closing date- 22 Jan 2025
The role
We’re looking for a Service Delivery Engineer to join CFG’s Service Desk team. In this role, you will provide essential technical support and help maintain technology systems for CFG employees. Your focus will be on delivering top-tier service across global users and ensuring seamless technical operations during events, including MCFC and MCWFC fixtures.
Key Responsibilities:
- Deliver high-level technical support to users across all CFG locations, ensuring timely resolution of issues.
- Be the main point of contact for all IT-related inquiries, providing responsive and effective support to end users.
- Troubleshoot and resolve incidents related to desktop operating systems and mobile devices.
- Manage escalated tickets and ensure that clients receive timely updates on progress.
- Support technical systems for MCFC and MCWFC fixtures, as well as concerts and other live events, ensuring everything runs smoothly.
The perks
As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.
Knowledge, Skills, and Experience
- Substantial experience in a 2nd Line Support role
- Strong knowledge of ITIL Service Management processes
- Proven experience in delivering excellent customer service, especially to senior staff
- Expertise in supporting Windows 10, MacOS, and mobile devices (iOS)
- Experience with Microsoft Office 365 and Office 2016/365 support
- Working knowledge of Active Directory, Exchange, and TCP/IP
- Familiarity with security-conscious practices and IT documentation
Desirable:
- Experience with SharePoint administration and Windows Server Operating Systems
- Knowledge of Microsoft Intune and PowerShell
- Experience supporting technology for live events
- ITIL Foundation v3 certification
Job Impact/Influence:
- Direct Impact on IT Service Levels: Measured by metrics such as response times, resolution times, and SLA compliance.
- Direct Impact on IT Reputation: You’ll be the face of IT for many employees, making excellent service delivery essential.
- Direct Impact on Event Success: Ensuring technical systems are operational and support live events like MCFC & MCWFC fixtures.
- Indirect Impact on Sporting Success: By providing optimal technical solutions, you help enhance the performance of our teams.
If you’re passionate about providing exceptional technical support in a fast-paced environment, apply now to join our Service Desk team and make a real difference at CFG!
How to Apply
Please click “Apply Now” to begin your application.