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Hospitality Supervisor

Leicestershire County Cricket Club

Leicestershire County Cricket Club is one of eighteen first-class county clubs within the domestic cricket structure of England and Wales. The Club's limited overs team is called the Leicestershire Foxes.

3 Aug 2022
Part Time
Closing date
12 Aug 2022

Job Profile

Deputising for the Hospitality Services Manager in their absence and management of customer bookings, customer service, staffing and cashing up requirements, with other duties as appropriate.

Main Duties

  1. Match day responsibilities - management of an area as assigned including customer bookings, staffing, customer service, responsibility for all till cash / credit card reconciliation and other duties as required
  2. Recruitment, training, and rota organisation of all waiting / bar staff / front of house staff
  3. Supporting/Supervising the delivery of non-match-based functions and business
  4. Responsible for ensuring all rooms and bars are set up in accordance with room booking sheets, or standard needed for match day and non-match day usage
  5. To maintain stock control records for food and drink
  6. Take responsibility for all till cash / credit card reconciliation and report shortfalls or errors to the Hospitality Services Manager immediately
  7. Assist in the administration of the business through preparation of menus, table plans, and place cards.
  8. To maintain laundry records, and identify shortfalls in service, and rectify
  9. To assist in the achievement of agreed department Key Performance Indicators (KPIs) and targets
  10. Undertake the appropriate opening and closing procedures within hospitality functions, including cash handling and stock security, and to support the achievement of presentation standards, business, and service targets of LCCC
  11. When acting as Duty Manager, to report any service issues or customer feedback to the Hospitality Services Manager on their return to duty. In their absence you will be responsible for all aspects of Food and Beverage service
  12. Ensure adherence to all licensing conditions, health and safety regulations including HACCP and COSHH
  13. To ensure that all catering areas are kept in a clean and hygienic condition at all times, ensuring that staff are supervised and checked when cleaning down areas after all events
  14. Any other duties requested that may reasonably be expected in this role

Person Specification

Knowledge, Skills and Experience:

  • Proven record within the hospitality industry
  • Experience of working in Conference and Banqueting or sports stadia hospitality sectors would be useful
  • A desire to self-develop and develop those around them
  • The desire to take catering and hospitality services at Leicestershire CCC to the next level
  • Good understanding of all licensing conditions, health and safety regulations including HACCP and COSHH.
  • Someone who loves providing great service and meeting and talking to new people
  • Is highly organised and accurate in everything they do
  • Ability to juggle a number of pieces of work at any time and deliver to deadlines
  • IT literacy
  • Able to build effective relationships, internally and externally
  • As matchdays run on evenings and weekends, with hospitality events also running in the evening, the ability to work flexible hours (outside of 9.00am to 5.00pm and during weekends on occasions)

How to Apply

If you have the necessary skills and characteristics to meet the challenge, then please click 'Apply Now' to email your CV with a covering letter to Jacqui Dean, Administration and Governance Manager.

Please note that only shortlisted applicants will be notified and invited to interview.

Closing Date for applications: 5.00pm on Friday 12th August 2022

Interviews: Asap after closing date.

Leicestershire County Cricket Club reserves the right to bring forward the closing date dependant on the number of applicants.

We may not be able to reply to unsuccessful applicants due to the volume that is received. If you have not heard from us within four weeks of the closing date your application has been unsuccessful.

Equal Opportunities in Employment Policy Statement

Leicestershire County Cricket Club will ensure that all existing and potential employees receive equal consideration, and is committed to the elimination of unlawful or unfair discrimination on the grounds of gender, race, disability, colour, ethnic and national origin, nationality, sexuality, marital status, responsibility for dependents, religion, trade union activity and age.

It is the intention of Leicestershire County Cricket Club that its work force, at all levels, should reflect the composition of the city’s population. To achieve this Leicestershire County Cricket Club will take active and positive steps to eliminate discrimination and to promote equality in employment.

Additional Information

Part Time
Job Type
Hospitality & Catering

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