Ticketing Executive Header Image.
 logo

Ticketing Executive

Leicester Tigers

Leicester Tigers are a professional rugby union club based in Leicester, England. They play in Premiership Rugby, England's top division of rugby.

Posted
23 Sep 2022
Status
Full Time
Permanent
Location
England
Closing date
5 Oct 2022

The Role:

At Leicester Tigers, we are excited to announce that an opportunity has opened up to join our Ticket Office Team, as a Ticketing Executive.

Main function:

To take the lead in maximising revenues and attendance through the sale of various match day products, services and events. To provide administrative and clerical support in the sale of all products through the ticket office and provide the highest standard of customer service at all times and consistently represent Leicester Tigers in a positive and professional manner.

Principal responsibilities:

Sales

  • To promote a positive and creative approach to sales targets and promotions across the Supporter Services Team
  • To generate and deliver new business / customer sales via seasonal and match day products and services
  • To provide feedback and analysis to the Ticketing Office Supervisors
  • To sell a targeted amount of products through inbound, outbound & face to face including but not limited to; match tickets, season tickets, group sales, rugby camps, lotto and events
  • To maximise revenue for each Tigers product by pro-active upselling and cross selling
  • To make a targeted amount of outbound calls to promote Tigers products

Service

  • To maintain excellent service levels at all times, ensuring a ‘first class’ service to all customers (internal and external) and meeting key performance indicators (KPI’s)
  • To input data accurately, collecting and adding appropriate notes and maintaining the CRM system and spreadsheets
  • To take ownership of complaints, answering and logging queries face-to-face, via telephone, live chat and email
  • To chase information with the relevant internal contacts to facilitate an accurate and efficient response to our customers
  • To support projects and tasks identified by the management team, seeing them through to a successful conclusion to support the improvement of services, processes and procedures
  • To assist with other Supporter Services Team activities such as shop and reception cover as needed

Match Days

  • To work all home match days / evenings supporting a variety of customer facing activities
  • To lead and support casual staff to consistently deliver an excellent customer experience
  • To take responsibility for issues and problems, dealing with them in a professional manner in accordance with the agreed business guidelines, processes and procedures

Other

  • To handle cash, cashing up and supporting financial administrative duties
  • To be part of a rota working non-match Saturdays
  • To manage work within the regulatory requirements (including health & safety, data protection, direct debits, and credit card processing)
  • To carry out any other duties and tasks as required by management and within the post-holders capabilities
  • To uphold and be an evangelist for the Club’s values of Club First, Tough, Passionate and Driven and assist in Tigers vision to make Leicester Tigers the best club environment in the world.

Who we are looking for:

It is important to us at Leicester Tigers that we bring the right people into our environment.

The successful candidate must be able to demonstrate an ability to actively and consistently exhibit the Club’s Values:

  • Club First: To keep the success of the ‘collective’ in mind in all that they do;
  • Tough: To embrace hard work, and to be unwavering in their application and focus;
  • Passionate: To genuinely care about their contributions, and how impactful they are in their role;
  • Driven: To demonstrate a hunger for personal and professional development; challenging themselves, and those around them.

Working within a fast-paced and high intensity environment, the successful candidate will need the ability to think on their feet, effectively prioritise their workload, and attack challenges head on.

Essential:

  • A degree in a relevant subject or relevant experience
  • Telesales Experience
  • Excellent Communication Skills
  • Customer Focused
  • Computer and email literate
  • Required to pass a DBS check
  • Eligible to work in the UK
  • A full and valid UK Driving Licence

Desirable:

  • Previous experience working at a sports club
  • Previous experience working on a ticketing system

What you can expect in return:

  • A competitive starting salary
  • Starting at 24 days of annual leave per year + bank holidays
  • An exciting and challenging working environment in the world of sport

How to Apply:

If you feel you have the qualities and experience we are looking for, please download and complete our application form. Once complete, please return via 'Apply Now'.

All applications should be submitted no later than Wednesday, October 5, 5.00pm.


Additional Information

Status
Full Time
Permanent
Job Type
Commercial
Sport
Rugby Union

Still Deciding?
 and come back later!

Related Opportunities

Apply for this role

Drag and drop files here or click to upload

    Please make sure to include any supporting documents if requested in the job description

    Drag and drop your Supporting Documents here