Salesforce Administrator
Lawn Tennis Association
The Lawn Tennis Association is the national governing body of tennis in Great Britain, the Channel Islands and the Isle of Man.
- Posted
- 6 Sep 2023
- Status
- Contract - Fixed Term
- Location
- England
- Closing date
- 1 Oct 2023
The role
The Salesforce Administrator is part of the Technology Team which works to deliver excellent standards of customer service, responding quickly and effectively with true personal ownership and responsibility.
We are looking for a Salesforce Administrator to support ongoing development and integrating customized solutions within the Salesforce platform. You will also facilitate and help to design Salesforce applications for our business transformation project from Siebel to Salesforce.
The role will be the day-to-day contact and “first line” support for all Salesforce CRM queries within the Team, resolving issues and maintaining an exceptional level of service within technology Department.
Reporting to the CRM Development Lead, the Salesforce Administrator works closely with the business, technology, and project teams to deliver and maintain new and enhanced Salesforce functionality, enabling delivery of the LTA strategy.
The role requires a candidate with a pro-active approach and wide experience and understanding of different Salesforce implementations.
What we're looking for in you
Design & Development
- Act as main contact for internal customers in the delivery of the Salesforce CRM solution and ensure their requirements are being met by the Salesforce product.
- Be involved in Salesforce design, working cross-functionally with other LTA teams including Competitions, Communications, Coaching, Customer Services and Membership.
- Day to day administration and support including roles, profiles, permission management and training.
- Maintain reports, dashboards, validation rules, custom workflows and processes
- Creating and modifying reports and dashboards
- Supporting ongoing Data Migrations
- Integration from legacy system to salesforce
- Requirements gathering and stakeholder management
- Assist with the implementation of business process into Salesforce to improve efficiencies
- Manage all Salesforce users and associated data, security and user profiles- Data Audit
- Agile accelerator user stories must be updated and status accurate according to relevant guidelines
- Ensuring best practice system design principles.
- Monitoring the overall health of their Salesforce environment
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How to Apply
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