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Safeguarding Case Officer

Lawn Tennis Association (LTA)

The Lawn Tennis Association is the national governing body of tennis in Great Britain, the Channel Islands and the Isle of Man.

2 Mar 2023
Full Time
Closing date
2 Apr 2023

About the role

As part of the Safeguarding Team, the Safeguarding Case Officer plays a key role in taking a pro-active approach to safeguarding. You will be responsible for providing high quality support in the investigation of safeguarding cases and will be a key part of ensuring high safeguarding standards exist across the sport. You will supervise and allocate cases in the absence of the Safeguarding Case Manager and can represent the organisation at strategic meetings with partners. As part of the safeguarding team, you will also work to manage an efficient, effective criminal records checking process.

Key Accountabilities


  • Support the criminal records checking process, managing DBS casework and administration in a confidential and timely manner.

Case Management:

  • Assist the safeguarding case manager as directed in the investigation of cases including: conducting interviews, representing the LTA at strategy meetings, producing reports and referring cases to relevant bodies. Manage cases of reputational risk and media interest.
  • Provide advice and support to the additional case officer and regional safeguarding officers, Regional Participation colleagues, tennis venues and individuals including clubs, coaches, welfare officers, volunteers, officials, players, and parents.
  • As part of the Safeguarding Team, work across British Tennis to assist in the development of high-quality advice, guidance and support for projects and events as required.
  • Represent the team externally at strategic meetings and events on behalf of the Safeguarding Case Manager and Head of Safeguarding.
  • Complete reports for Board and Executive teams on cases of note, case data trends and matters of organisational interest.
  • Present cases to the Safeguarding and Protection Committee on behalf of the HOS and Safeguarding Case Manager and assist in the coordination and planning of committee hearings.
  • Manage general enquiries for the safeguarding team through the safeguarding mailbox


  • Assist in the delivery of training to coaches, venues, volunteers and colleagues in order to improve the level of Safeguarding expertise across British Tennis.
  • Act as an ambassador for the LTA and the sport at key sport sector, industrial events, and other networking opportunities.


  • Keep informed of current legislation, statutory and other guidance with regards to safeguarding and cascade the information accordingly.
  • Keep informed of current legislation, statutory and other guidance with regards to data protection and confidentiality.

Person Specification

Previous Experience of:

  • Working in a safeguarding role with experience in investigation and management of complex safeguarding cases including those of media interest and that could represent reputational risk.
  • Supervision and allocation of cases (as required in the absence of the SCM).
  • Working with regulators and enforcement bodies (as required to attend strategic meetings on behalf of the Safeguarding Case Manager).
  • Writing reports and tracking data effectively for Board and Executive teams.
  • Managing high volume of enquiries electronically.
  • Mentoring and advising more junior case officers.
  • Ability to travel regionally and to work a flexible working pattern (evenings and weekends may be required).
  • Safeguarding in the sports sector

Knowledge, Training & Qualifications:

  • You will have a comprehensive understanding of current safeguarding legislation and guidance across England, Wales and Scotland.
  • A criminal records check is required as part of the recruitment process.
  • A professional or vocational qualification in safeguarding or related subject.
  • Pip 2 or similar investigative qualification.

Our Benefits

What we can offer you

We are proud of the range of benefits we can provide:

  • Retail discounts from brands including Adidas, Dunlop, Crew Clothing, AMC & many more
  • 25 days of annual leave
  • Enhanced maternity, paternity, adoption, and shared parental leave
  • Free use of our Gym, Tennis & Padel courts and access to various sporting clubs upon joining
  • Priority access to our colleague ticket offers for all LTA Major Events, including Wimbledon
  • Eligible to participate in the LTA Annual Bonus Scheme, subject to meeting the set criteria in force at the time (depending on your role)
  • You will be eligible to receive life assurance cover up to the value of three times your basic annual salary (more depending on your role)
  • Private Healthcare cover
  • An Employee Assistance Programme that offers anonymous and confidential, emotional, and practical support 24/7 for you and your immediate family
  • Pension (up to 10% contribution from employer)
  • Cycle-to-Work scheme, eye care vouchers and season ticket loans
  • Free parking & bike racks at the National Tennis Centre, plus electric vehicle charging points
  • Staff lockers and discount on all food purchased at our Deuce Café
  • Social activities all year round which encourage you to get to know your fellow colleagues

Our Culture

The LTA, through its vision “Tennis Opened up”, is committed to creating a diverse environment where all colleagues feel included and a strong sense of belonging. We are proud to actively invite applications from all candidates who meet the essential criteria and can work in the UK. We commit that everyone will receive equal consideration for employment irrespective of your ethnicity, religion, sex, gender reassignment, sexual orientation, age, any disability, marital or civil partnership status, and pregnancy or maternity status.

The LTA Tennis Foundation is a new tennis charity that partners with brilliant people and organisations to improve lives through tennis. It shares the LTA’s vision of ‘Tennis Opened Up’, and it wants to use our sport to make a real difference to people across the whole country. All LTA colleagues have the chance to get involved with the LTA TF, with some directly involved in delivering and leading its work.

To truly deliver our vision of “Tennis Opened up”, we believe it is critical that the LTA plays our part in contributing to a healthier and more sustainable society. We want to grow tennis in Britain, but do so in a responsible way, protecting and supporting the environment and working with everyone in the sport to tackle our climate impacts. We are committed to ensuring a lasting future for tennis in Britain, and our Environmental Sustainability Plan sets out how we will do this.

How to Apply

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Additional Information

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