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Office Services Assistant

England Rugby

The Rugby Football Union is the national governing body for grassroots and elite rugby in England. Its purpose is to encourage rugby, and its values, to flourish across England

21 Jun 2022
Full Time
Closing date
27 Jun 2022

England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations.

Our core activities are:

  • Rugby – supporting rugby from grassroots to performance level
  • Commercial – building partnerships and hosting matches and events
  • Running the business - ensuring our organization and people can thrive

Our culture

At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities.

We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQ+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people.

We know that representation is more than just getting people through the door, it’s about keeping people by responding to structural barriers relating to identities and valuing the insights that different lived experiences bring. We have network groups that provide peer-to-peer support and drive forward change internally. We support colleagues to develop, and each colleague has access to a personal coaching platform that can provide same-day one-to-one coaching. We are pushing ourselves to create a more inclusive culture every day through role modelling our BACK behaviours which stand for Brave, Accountable, Collaborative and Keep improving.

We know that flexible working is important to our colleagues, so our guiding principles are designed to support everyone to work in the way that suits them, their teams, and the organization in the best way.

We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to [email protected]

Nature and scope:

A hands-on role providing a customer focused, professional front office, concierge, reception, enquiry and back-office support function to the RFU headquarters. This is a busy full time (40hpw) position, working to cover the flexible operational hours of the headquarters venue, including a variety of shift patterns and up to approximately 20 additional event days per annum.


  • Provide a welcoming, informative and efficient concierge, reception, enquiry and telephone service
  • Provide an efficient administrative support service to the business, including but not limited to, courier services, dry cleaning, taxi services, postal, reprographic, mail and print services.
  • Support the provision of office related equipment, including but not limited to, stationery, kitchenette supplies, equipment consumables.
  • Provide an ad hoc office support service to the venue director and his heads of department.
  • Identify, scope, agree and implement changes to processes in order to increase efficiency.
  • Operate venue wide technology systems in relation to the provision of office services, such as but not limited to, switch board, Skype for business, Sky Visitor management system, Aware Manager incident system.
  • Provide a venue information service to all venue users
  • Operate as an integral part of the fire warden and safety team for the venue offices.
  • Operate an efficient meeting room and desk (when in operation) booking system.
  • Provide maintenance of supplier information in relations to the office service function.
  • Operate the venue lost property system.
  • Provide support to the stadium team where possible and time allows.
  • Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans
  • Act as an ambassador for, and promote the best interests of the RFU, including the promotion of the RFU core values and BACK culture.
  • Undertake such other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation

Candidate overview

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role.

Qualifications, skills & experience

  • Committed to actively contributing and building an inclusive BACK culture in your role and day to day behaviours.
  • Business administration related qualifications or equivalent experience.
  • Experience of working in a customer focused team and demonstrate excellent customer service knowledge and skills.
  • Experience in the use of the Microsoft office systems and office 365.
  • Experience of analyzing and processing of purchase orders and invoices.
  • The ability to communicate in a pleasant, knowledgeable and restrained manner.
  • An ability to effectively manage their own time management.
  • Good attention to detail


  • An understanding of budgeting and management accounts.
  • The ability to analyze, process and act efficiently on information from multiple sources.
  • Consistently display a professional image in all situations.
  • A team player with the ability to assist others in proactively seeking workable solutions to problems and queries.
  • An ability to present a highly professional image when representing the company in person, virtually or be any other communication methods.

Additional Information:

  • All role holders must maintain an appropriate standard of confidentiality. Any disclosures of confidential information (including personal information kept on computer or other media) made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence
  • The role description, person specification, job level and job title may be subject to change at the discretion of the RFU and under business developments. Any changes will be communicated to the role holder as appropriate
  • We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to [email protected] I
  • If you are a trans candidate applying for a job that requires a DBS check, please reach out to [email protected] or directly to our safeguarding team ([email protected]) to use the confidential sensitive application route. This will provide applicants with the choice not to have any gender or name information disclosed on their DBS certificate.

What we can offer you

We are proud of the range of benefits we can provide:

  • Retail discounts include 30% off Adidas, 20% off Optimum Nutrition, 25% off 02 and many more.
  • Priority access to purchase match tickets
  • 25% discount in Rugby Store and
  • 25 days of annual leave and your birthday day of
  • Free dental care and free access to the stadium gym
  • Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7.
  • After 3 months, you will be enrolled in our Aviva pension scheme and we will match and double your contribution up to 10%
  • Ride-to-work scheme, eyecare vouchers and season ticket loans

About our team

At England Rugby, we want to hear our employees’ thoughts, ideas and feedback on our strategies, new initiatives and our work environment. That’s why we have quarterly meetings called ‘the Voice’ where various topics are discussed, in addition to regular surveys, including our annual D&I survey. We are always striving to create the best environment for our colleagues, and we are proud to present some of our most recent feedback from Feb 2022:

• 85% feel motivated to perform their role to the best of their ability
• 83% feel supported by their Manager
• 90% agree or strongly agree that their Manager empowers and trusts them to deliver while working from home
• 83% feel informed and connected with the organisation

How to apply

Please click "Apply Now” to begin the online application process before the 27th of June 2022.

Additional Information

Full Time
Job Type
Rugby Union
Salary information
from £ 23,000

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