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Infrastructure Support Analyst
England Rugby
The Rugby Football Union is the national governing body for grassroots and elite rugby in England. Its purpose is to encourage rugby, and its values, to flourish across England.
Job Posted- 8 Jan 2025
Status- Full Time
Location- England
Closing date- 22 Jan 2025
Infrastructure is core to both on-premises and cloud infrastructure on how the RFU operates. This is a unique and exciting opportunity to be an integral part of how Infrastructure operates in one of England largest stadiums as part of the England Rugby team. The Infrastructure Support Analyst sits within the Infrastructure within Technology and is responsible for the RFU’s Cloud Platform and on-premises environments. A dynamic team full of a wide array of skills, a passion for what they do and high drive for success.
To implement and maintain the RFU Technology infrastructure. The post reports directly to the Infrastructure Manager and requires the role holder to help deliver, support, review and take ownership of all infrastructure projects and tasks.
Some key responsibilities include:
- Support and monitor Cloud based Production Systems.
- Administrate Identity and Access Management across Cloud technologies.
- Creation and maintenance of Terraform scripts to deploy updates to existing Cloud services, and to create new Cloud services.
- Support, maintain, and continually review existing infrastructure to include but not be limited to:
- Servers: hardware and operating systems both on premises and cloud
- Core Server Roles: IIS, AD, DNS, DHCP, ADFS, CA
- Server Based Solutions: SQL, Hyper-V
- Firewall - Checkpoint
- Cisco Networks, DNAC, ISE and ASA
- Teams Telephone system
- Backup system – Veaam
- Azure and office 365 cloud-based systems
- Microsoft System Centre back-office server
- Monitoring solution SolarWinds
- Implement and document new IT Solutions for the business, project managing them from inception to completion.
- Liaise with 3rd party support providers to help support maintain and implement new infrastructure
- Timely resolution of problems.
- Assisting the service delivery teams with incident resolution via a support ticketing system.
- Taking ownership of infrastructure projects through to their resolution.
- Match day support throughout the year.
- Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans.
- Act as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values – This Rose Means Everyone: Put The Team First, Shape The Future, Respect Each Other.
Qualifications, Skills & Experience:
The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role.
- Experience supporting Public Cloud technologies (both compute and appropriate managed services).
- Experience using Terraform or an understanding of Infrastructure as Code.
- Understanding of Cloud security and associated best practices.
- Kubernetes and / or Redhat OpenShift.
- Experience working with both Linux and Windows based operating systems.
- Experience creating, managing, and deploying Ansible.
- The successful candidate must be educated to degree level. Additional Microsoft course completion would be desirable.
- Must have credible support experience, preferably within a small team.
- Committed to embodying the ethos our culture by using our three core values – Put The Team First, Shape The Future, Respect Each Other – to guide your day-to-day decisions, actions and interactions.
- Committed to actively contributing and building an inclusive culture in your role and day to day behaviours.
Must have experience of supporting and implementing infrastructure including, but not limited to the following:
Essential:
- Windows server 2022 in an Active directory environment
- Windows 11
- Patch Management deployment
- Excellent knowledge of supporting and maintaining server hardware
- TCPIP / DHCP / DNS / WINS
- SQL 2012 and above
- Office 365
- Cisco Switches and Routing
- Azure / Intune
Desirable:
- Veaam backup solution
- Linux
- SCCM, Hyper-V, SharePoint
- Dell
- Checkpoint Firewalls
- AWS
- SolarWinds
- Ansible
- Cisco DNAC
How to Apply
Please click APPLY NOW to begin the application process.