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Digital Transformation Office Manager

England Rugby

England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England.

5 Aug 2022
Contract - Fixed Term
Full Time
Closing date
16 Aug 2022

About England Rugby

England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations. Our core activities are:

  • Rugby – supporting rugby from grassroots to performance level
  • Commercial – building partnerships and hosting matches and events
  • Running the business - ensuring our organization and people can thrive

Our culture

At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities.

We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQ+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people.

We know that representation is more than just getting people through the door, it’s about keeping people by responding to structural barriers relating to identities and valuing the insights that different lived experiences bring. We have network groups that provide peer-to-peer support and drive forward change internally. We support colleagues to develop, and each colleague has access to a personal coaching platform that can provide same-day one-to-one coaching. We are pushing ourselves to create a more inclusive culture every day through role modelling our BACK behaviours which stand for Brave, Accountable, Collaborative and Keep improving.

We know that flexible working is important to our colleagues, so our guiding principles are designed to support everyone to work in the way that suits them, their teams, and the organization in the best way.

We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to [email protected]

Nature and scope:

The RFU has been undergoing a period of significant change, responding to changes in the external environment whilst adjusting to the demands of a modern commercial governing body. The organisation is currently one year into delivering an exciting strategic plan that hopes to have a transformational impact on Rugby Union.

As part of this strategic plan, the RFU has an ambition to become a data-driven, user-centric organisation with market leading digital capabilities that will not only transform the rugby experience for players, volunteers and fans today, but also future proof the RFU for years to come.

The Digital Transformation Office Manager will play a critical role in supporting this programme of change, helping to ensure the initiatives that have been approved by the RFU Board are planned, delivered and reported in a way that optimises programme ROI. The role is designed to ensure that digital projects and the overall transformation programme is delivered with best practice project management, precision analysis and objectivity at all times. The role holder will be required to work throughout the organisation at all levels of the business.

Candidate overview

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role


  • Work to support the Digital Transformation Lead deliver the company wide transformation goals
  • Plan and track progress of the RFU’s digital transformation roadmap and initiatives
  • Work with a multitude of suppliers to ensure the delivery of the RFU’s transformation roadmap
  • Manage an integrated delivery meeting, ensuring inputs and outputs are documented in a timely manner
  • Responsible for providing the view of the cross-programme milestone map and managing the overall milestone-gathering process
  • Recognising and resolving milestone dependencies and conflicts
  • Raise and escalate cross-project issues and risks
  • Track and monitor the investment portfolio
  • Compile Board level and SteerCo reporting
  • Build trusted relationships with RFU colleagues and third parities
  • Work with the Internal Communications team to plan and deliver companywide communication, that creates a compelling narrative to support the digital transformation
  • Collaborate and partner with technical and operational teams to gather business requirements, evaluate priorities and ensure a smooth delivery
  • Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans
  • Act as an ambassador for, and promote the best interests of the RFU, including the promotion of the RFU core values and BACK culture.
  • Undertake such other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation

Qualifications, skills & experience:

  • Must demonstrate competence through previous relevant experience initiating and managing large digital transformational projects
  • Strong programme planning experience and ability to manage effectively within scope, timelines, budget and quality
  • Experience working in both agile and waterfall environments
  • Experience and knowledge of financial and management accounting
  • Strong excel and analytical skills
  • Strong finance and accounting skills
  • Strong communication skills
  • Strong project management capabilities
  • Good attention to detail and diligence
  • Having a can-do, problem-solving attitude
  • Ability to inspire confidence and create trust
  • Ability to work under pressure
  • Committed to actively contributing and building an inclusive BACK culture in your role and day to day behaviors.
  • Understanding of SmartSheet as a project management tool is desirable but not essential

Additional Information:

  • All role holders must maintain an appropriate standard of confidentiality. Any disclosures of confidential information (including personal information kept on computer or other media) made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence
  • The role description, person specification, job level and job title may be subject to change at the discretion of the RFU and under business developments. Any changes will be communicated to the role holder as appropriate
  • If you are a trans candidate applying for a job that requires a DBS check, please reach out to [email protected] or directly to our safeguarding team ([email protected]) to use the confidential sensitive application route. This will provide applicants with the choice not to have any gender or name information disclosed on their DBS certificate.

What we can offer you

We are proud of the range of benefits we can provide:

  • Retail discounts include 30% off Adidas, 20% off Optimum Nutrition, 25% off 02 and many more.
  • Priority access to purchase match tickets
  • 25% discount in Rugby Store and
  • 25 days of annual leave and your birthday day off
  • Free dental care and free access to the stadium gym
  • Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7.
  • After 3 months, you will be enrolled in our Aviva pension scheme and we will match and double your contribution up to 10%
  • Ride-to-work scheme, eyecare vouchers and season ticket loans

About our team

At England Rugby, we want to hear our employees’ thoughts, ideas and feedback on our strategies, new initiatives and our work environment. That’s why we have quarterly meetings called ‘the Voice’ where various topics are discussed, in addition to regular surveys, including our annual D&I survey.

We are always striving to create the best environment for our colleagues, and we are proud to present some of our most recent feedback from Feb 2022:

  • 85% feel motivated to perform their role to the best of their ability
  • 83% feel supported by their Manager
  • 90% agree or strongly agree that their Manager empowers and trusts them to deliver while working from home
  • 83% feel informed and connected with the organisation

How to Apply

Please click 'Apply Now' to begin the application process.

If you would like to find out more about our diversity and inclusion work or the culture at England Rugby, please visit our website here:

Additional Information

Contract - Fixed Term
Full Time
Job Type
Media & Digital
Sports Technology
Rugby Union
Salary information
£50,000 - 57,500

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