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Catering Manager
England Rugby
The Rugby Football Union is the national governing body for grassroots and elite rugby in England. Its purpose is to encourage rugby, and its values, to flourish across England.
Job Posted- 9 Jan 2025
Status- Full Time
Location- England
Closing date- 22 Jan 2025
JOB PURPOSE:
The primary objective of the role is to ensure all tasks associated with food production, front and back of house services and any general support services are carried out with due regard to all Health & Safety and Food Safety regulations. Supervision of team members to ensure all responsibilities are completed to appropriate standards to support the efficient running of Tryline coffee shop in line with contractual requirements. Providing excellent service to all clients in a professional, efficient and friendly manner at all times, ensuring the setup for breakfast/lunch, stock rotation, stock ordering, food safety and food waste management is in line with the requirements.
ACCOUNTABILITIES:
- To be polite, professional and friendly at all times with customers, clients and colleagues
- To ensure the highest level of customer care is adhered to at all times
- To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
- To maximise all sales opportunities through selling techniques where applicable
- To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice
- To actively gain customer feedback, passing information gained onto your manager
- To always look out for opportunities to develop our service and business
- As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency
- To ensure the successful delivery of individual events and projects
- Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
- Be prepared to attend all relevant training sessions and meetings
- To promote Compass Group and maintain a positive company image
- To actively support casual and variable team meetings and briefings, providing regular, clear and concise communication as required
- To actively support the Managers in motivating and engaging team members
- To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene
- To report maintenance, health and safety issues to your line manager, including all accidents and near misses
- To promote good safety habits and methods of work
- To ensure all your areas of responsibility comply with company and statutory health and hygiene requirements
- To maintain the presentation of all areas of responsibility in the Tryline Coffee shop.
- To observe and comply with all company and unit procedures relating to reporting any issues to your line manager
- To operate machinery as shown and trained to do so, ensuring that the equipment is used safely and in accordance with current regulations and company policies
THE PERSON:
- Effective communication and interpersonal skills.
- Keen eye for attention to detail
- Build good working relationships with all stakeholders and deliver a service that exceeds expectations. Relationship are characterised by a high level of acceptance, co-operation and mutual respect
- Respond quickly to changing circumstances by being flexible. To not only accept change but to seek it out. Value different perspectives and ideas.
- Takes personal responsibility and accountability
- A real “people” person, with rounded leadership and planning skills, with a capacity to grow and develop into new areas of expertise as required
- Well versed in clarifying client and customer requirements
- Ability to work to deadlines
- Keeps abreast of market trends
- Strong working knowledge of Tills
LIAISON & CONTACTS:
Internal:
- TEL colleagues & HODs
- RFU employees and Senior management team
- Other support functions within the venue
External:
- Compass Group/Levy UK
- Compass Group suppliers
- TEL Suppliers & contractors
COMPETENCIES/KPIs:
Personal attributes/behaviours which the role holder must possess to be successful in the role.
Strategic Skills
THINKING AND ACTING STRATEGICALLY
Definition: Thinking beyond own position and area; is able to manage self and/or others, and resources including time and surrounding circumstances to reach the required end goal.
FOCUS ON THE GUEST
Definition: Ensuring superior guest satisfaction by keeping the guest (internal or external) at the focal point of all activity and continually satisfying the guest with superior quality, value and service that supports the growth of TEL.
People Skills
LEADING SELF & OTHERS
Definition: Through shared values and common purpose, demonstrates leadership ability to effectively communicate clear direction and purpose by influencing and inspiring your subordinates.
COLLABORATION & TEAMWORK
Definition: Leading teams that are highly diverse in skills, and functional expertise; aligns the work of teams at department level with those across the business.
Technical Skills
DRIVING BUSINESS RESULTS
Definition: Setting goals and objectives with clear purpose, direction and outcomes; maintains the commitment and persistence to achieve them, even in the face of obstacles and challenges
OPERATIONAL EXCELLENCE
Definition: Driving continuous improvement of operational practices with adherence to high standards of efficiency, accuracy and excellence.
ADDITIONAL INFORMATION
- We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to [email protected].
- During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here.
How to Apply
Please click “Apply Now” to begin your application.