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Membership Officer

England Golf

England Golf is the governing body for male and female amateur golf in England. It represents over 1,900 golf clubs with over 740,000 members and is affiliated to The R&A, the joint global governing body of golf.

1 Aug 2022
Full Time
Closing date
29 Aug 2022

Membership Officer

We are committed to equal opportunities and welcome applications from all backgrounds. We are disability confident committed. If you are not able to complete the online application and would like this in an alternative format, please contact Amy or Mary-Anne at [email protected]

Golf in England is supported by a strong community of people with a passion for the sport. Our England Golf Captains’ programme has been running since 1973 and currently has more than 5,000 active members who enjoy being part of a thriving community. Individuals who are either a serving or past captain/vice-captain of their member golf club are eligible to join our programme. As the membership officer, you will be responsible for the day-to-day management of the England Golf Captains’ programme as well as developing and implementing enhancements. Given the active community and number of events run for captains and seniors, you will assist in the planning and delivery, working closely with our championship team.

We’re looking for someone with:

  • Knowledge and understanding of membership / loyalty programmes
  • Current knowledge of online communication concepts and best practice
  • Experience within a membership, customer engagement or loyalty programme environment
  • Experience of database management and using a CRM (such as Microsoft dynamics)
  • Excellent written and spoken communication skills for a range of audiences
  • The ability to work with professionals and volunteers

Job Purpose

To lead on the delivery of England Golf’s membership strategy, improving the engagement and acquisition rate of the England Golf Captains’ and seniors programme.

Main Duties & Key Responsibilities

  • Take ownership of day-to-day management of the England Golf Captains’ programme, working with the Communications and Data Director to deliver the England Golf Captains’ three-year business strategy
  • Responsible for the development and implementation of enhancements to the existing Captains’ programme, with the aim of maintaining existing membership and substantially increasing subscription income year-on-year.
  • Work closely with the finance team to ensure the captains income and direct debit payments are up-to date.
  • Assist in the planning and delivery of membership aspects of England Golf Captains’ and senior’s events.
  • Liaise and work with the Championship team on the events provision and delivery for captains.
  • Develop and improve automated processes for the administration of England Golf Captains’ membership.
  • Support the development and management of a membership e-commerce site.
  • Lead on the delivery and promotion of membership benefits through email marketing, the England Golf website, and owned and paid social media channels.
  • Maintain an efficient and accurate database of England Golf Captains’ members, and support the reporting and analysis of membership engagement, income and demography.
  • With support from the Head of Strategy and Insight, extract and manage engagement data, along with demographic data for appropriate reporting as required.
  • With leadership and support from the Commercial Partnership Manager work with partners and stakeholders on messaging and membership prizes.
  • Support the communication strategy for England Golf Captains and England Golf affiliate members.
  • Assist the Communications team in any other duties reasonably requested at the time.

The duties and responsibilities in this job description are not exhaustive. You may be
required to undertake other duties within the general scope of this role, any such duties
should not substantially change the general character of the role.

The post is full-time, working Monday to Friday, 9:00am to 5:00pm. The position is based at England Golf Headquarters, The National Golf Centre, The Broadway, Woodhall Spa, Lincolnshire, LN10 6PU. We provide a hybrid working arrangement following a successful probation period. You may be required to work weekends and evenings.

As the national governing body for amateur golf, we work at the heart of golf in England, supporting and empowering a thriving community of players, counties and clubs to get the most out of the game we love. We value being Honest, Inclusive, Responsible, Excellent and Supportive.

Job Description

England Golf People Strategy 2022-2025

How to Apply

To apply please click 'Apply Now' to complete the online application process (no CVs please).

Additional Information

Full Time
Job Type
Salary information
£23,000 - 25,000

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